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AV / IT Technician (On Call)
Windsor Hospitality
Install, maintain, and troubleshoot AV and IT systems for hotel events.
8d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Asheville, NC
Office Full-Time
Company Size
200 Employees
Service Specialisms
Hotel Investment & Development
Hotel Sales & Revenue Strategy
Hotel Operations
Hotel Accounting
Human Resources
Hotel Technology Systems
Sector Specialisms
Hospitality Management
Hotel Development
Branded Hotels
Independent Hotels
Select Service Hotels
Full Service Hotels
Real Estate Development
Hospitality Technology
Role
What you would be doing
av troubleshooting
av setup
system monitoring
vendor management
inventory management
system upgrades
- Troubleshoot AV issues, ensuring minimal disruption during live events.
- Set up, configure, and operate AV equipment for meetings, events, and conferences, including projectors, microphones, speakers, video conferencing systems, and digital displays.
- Monitor system performance and proactively address potential issues.
- Collaborate with vendors for the repair and upgrade of AV equipment.
- Act as a liaison between the hotel, its customers, and other 3rd party audio visual providers to coordinate and deliver world-class audio-visual services to
- Work closely with other departments to understand and meet their AV needs.
- Maintain an inventory of all AV hardware and software.
- Maintain and upgrade AV systems to meet evolving organizational needs.
- Maintain accurate documentation of AV setups, configurations, and troubleshooting processes.
- Perform regular maintenance and updates on AV systems to ensure optimal performance.
- Deliver excellent customer service to internal and external stakeholders.
- Provide training and support to staff on using AV systems.
What you bring
crestron
extron
avixa cts
microsoft 365
networking
2+ years
- Familiarity with AV control systems (e.g., Crestron, Extron)
- Use good communication skills with employees and guests.
- Crestron or Extron certifications (Preferred)
- Excellent communication and interpersonal abilities.
- 2+ years of experience in AV/IT support, preferably in a corporate and events environment.
- AVIXA CTS (Certified Technology Specialist) (Preferred)
- Ability to work a cloud-based IT Helpdesk ticketing system.
- Proficient in Microsoft 365 applications including Office and MS Teams.
- Ability to troubleshoot and resolve technical issues under time-sensitive conditions.
- Strong problem-solving and analytical skills.
- Knowledge of networking principles, including IP configuration and wireless networking.
- Associate or bachelor’s degree in information technology, Audio-Visual Technology, or related field (or equivalent work experience) highly preferred.
- Proficiency in operating and troubleshooting AV equipment, including projectors, sound systems, and video conferencing tools (e.g., Zoom, Teams).
- Ability to travel between company locations or off-site events as required.
- Ability to manage time effectively and prioritize tasks in high-pressure environments.
- Audio-Visual (AV) Support:
- Enjoy complimentary On-Shift Meals (participating hotels): Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
- Career Growth Opportunities: We promote from within and invest in your long-term success.
- Paid Time Off (PTO): Take time to relax, recharge, and explore life outside of work.
- Recognition & Rewards Program: Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.
- Employee Assistance Program (EAP): Confidential support services for personal and professional well-being.
- Exclusive Employee Hotel Discounts: Take advantage of special rates for hotels in our brand portfolio—just for our team members and their family & friends.
- Paid Sick Leave: Supportive sick time policy to care for your health when you need it.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- A pioneer in developing luxurious, tailored hospitality experiences.
- Creating unique, memorable environments for both leisure and business travelers.
- Renowned for designing high-end, immersive properties in prime locations.
- Focus on quality and innovation, delivering exceptional service.
- Combines architecture, design, and operations experts for seamless guest experiences.
- Projects include boutique hotels, resorts, and bespoke dining experiences that redefine luxury.
- Approach blends timeless elegance with contemporary flair, ensuring every project stands out.
- Excellence in hospitality
- Commitment to integrity
- Passion for service
- Respect for diversity
- Sustainability focus
- Teamwork and collaboration
2050 Target
Net-Zero Carbon Emissions
A commitment to achieving net-zero carbon emissions by the year 2050.
- Focus on energy efficiency through LED lighting and high-efficiency HVAC systems
- Water conservation programs including low-flow fixtures and irrigation management
- Implementation of waste reduction strategies, including recycling and composting
- Using eco-friendly products and sustainable building materials
- Promoting a culture of inclusivity across all levels of the organization
- Active recruitment of diverse talent with a focus on underrepresented groups
- Gender parity at the leadership level
- Regular training on unconscious bias and inclusive leadership
- Maintaining a diverse workforce with strong gender representation
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