Description
team coaching
escalation management
compliance audits
process improvement
sla monitoring
performance analysis
The Assistant Manager, Servicing Recoveries leads day‑to‑day operations within the Servicing Department, overseeing staff performance, compliance, quality standards, and specialized servicing functions. This role manages frontline agents and senior subject‑matter experts, ensures SLA adherence, and handles escalations for complex or high‑risk cases involving bankruptcy, foreclosure, mortgage, and probate. It partners with department leadership to drive process improvements, maintain regulatory compliance, and support team development.
- Lead, coach, and develop Specialists and Senior Specialists through feedback, training, and career support.
- Oversee and resolve complex or high‑risk escalations before senior leadership involvement.
- Ensure team compliance, documentation accuracy, and audit readiness.
- Represent the team in leadership‑level discussions and align processes with Legal, Compliance, and other departments.
- Analyze performance data, identify inefficiencies, and drive process or policy improvements.
Requirements
recovery management
leadership
e‑oscar
microsoft office
regulations
metrics
Successful candidates combine strong leadership, analytical, and problem‑solving skills with the ability to balance operational oversight and long‑term departmental goals. By blending management duties with deep operational knowledge, the Assistant Manager maintains operational excellence, regulatory compliance, and team effectiveness, contributing to the department’s reputation and success.
- 2‑5 years of recovery management experience, including bankruptcy, foreclosure, and probate.
- Strong leadership, coaching, and decision‑making abilities in high‑risk scenarios.
- Excellent written and verbal communication for cross‑team collaboration and regulatory escalations.
- Proficiency with servicing systems, credit bureau platforms (e.g., E‑Oscar, DCM), and productivity tools (Microsoft Office/Google Workspace).
- In‑depth understanding of federal and state regulations impacting servicing operations (e.g., FCRA, bankruptcy procedures, foreclosure laws).
- Ability to monitor SLA metrics, reporting practices, and drive team performance.
Benefits
Compensation ranges from $70,000 to $80,000 annually. The company reserves the right to modify job responsibilities, reassign positions, or add duties as needed, and will provide reasonable accommodations for qualified individuals with disabilities.
- Compensation: $70,000 – $80,000 annually.
Training + Development
Information not given or found
