Description
courier management
sample shipping
lab placement
facility maintenance
eh&s compliance
client relations
The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of maintaining the Service Center facility, supervising service center couriers, and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service.
- Provides courier services as needed to support local client needs
- Works closely with laboratory management in laboratory capacity loading decisions.
- Supervising service center couriers, scheduling pickups and deliveries, preparing bottle orders, and shipping samples to the designated laboratory for analysis.
- Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients’ needs.
- Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center.
- Maintain records for the vehicle maintenance and driving miles; reporting it in at the end of each month.
- Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs.
- Provides general sales support to Account Executives for business development activities started in the field.
- Visits clients on own or with local sales staff.
- Builds local relationships with clients and regulatory agencies.
- Ensures client complaints are handled professionally, and resolved in a timely manner.
- Orders supplies (bottles, coolers, etc.) for the service center
- Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
Requirements
chemistry
customer service
driver's license
english
3+ years
high school
Must have valid driver's license.
Experience: Minimum 3 years client relationship or customer service experience 1-2 years bench level chemistry experience preferred Prefer supervisory experience
Education: High School Diploma Required, BS/BA in Chemistry/Sciences Preferred
- Must have the ability to follow complex instructions
- Customer service experience
- Must be detail oriented with the ability to speak, read, and write English fluently
- Ability to operate a motor vehicle
- Ability to read maps and follow directions
- Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
- Excellent written and verbal communication skills.
- Ability to lift 50 lbs
- Professional, knowledgeable, confident, and friendly demeanor
- Excellent organizational skills and attention to detail and a willingness to meet daily commitments with a widely varying workload
Benefits
Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.
Training + Development
Information not given or found
