Resident Experience Coordinator

Description

• Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.
• Regular patrol of the grounds, halls, vacant units, and parking garage.
• Answer and direct all incoming calls
• Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.
• Follows up on resident questions and concerns and supports and assists all customer service efforts in the community.
• When necessary, help with the training of co-workers.
• Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale. You will be responsible for the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move in experience of our newest residents.
• Assist execution of all new Move In's, resident/tenant services, and direct all activities as the central point of contact.
• Verify service work orders; issue appropriate keys/personal escorts for access.
• Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
• Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.
• Takes prospective residents through the application and lease process, through move in.
• Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness.
• Provides potential residents with information about the community and model home choices and the resident living experience.
• Daily inspection of all amenity common areas.
• Participate with and help coordinate potential resident events.

Requirements

• High School Diploma
• Ability to work weekends, holidays as needed
• Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.
• Ability to learn fair housing regulations required.
• Work requires the ability to multitask and meet deadlines.
• Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
• Work requires proven excellent customer service skills, strong teamwork skills, strong interpersonal, communication, problem-solving skills.
• Valid driver license
• Work requires strong attention to detail and accuracy.

Benefits

• Full Suite of Health Benefits
• Strong Company Culture
• Competitive PTO policy
• Career Growth Opportunities
• Generous parental and family leave
• Retirement Plan with Company Match

Training + Development

Interview process

Visa Sponsorship

Security clearance