Instructional Design and Trainer- Operations Center

Training & Compliance Associate IV is responsible for the development and implementation of initial and recurring transmission, sub-transmission, and distribution system training for all Operations Center personnel to ensure the safe, adequate, reliable and secure operation of the Duquesne Light electric system. In addition, responsible for the review and development of all compliance procedures and training activities for the Duquesne Light Operations Center. This involves maintaining adherence to all PJM, NERC, FERC, RFC, and state PUC applicable regulations through regular review and updates to procedures. Responsible to provide information needed for the timely submittal of reports, responses to data requests, and preparation and submittal of audit information.

• Develop or modify existing Operations Center procedures, verifying they align with other internal DLC Department procedures, to ensure continuous compliance with NERC, FERC, RF, PJM, and PUC reliability standards. Communicate new and modified procedures to Operations Center Personnel.
• Participate in the development, update, and delivery of technology-related training to Operations Center Personnel.
• Gather evidence for internal or external compliance audits.
• Partner and assist with the work of the Training and Compliance Specialist.
• Develop, modify, and implement recurring and initial training programs for the Transmission System operators, Distribution System operators, and Shift Supervisors.
• Maintain training records (materials, attendance, feedback, progress, etc.). Maintain current tracking tools, and develop new tracking and auditing solutions, as needed.
• Participate on external committees and attend meetings, such as PJM, RF, NERC, as assigned.
• Monitor the Continuing Education Hours (CEH) for all NERC and PJM certified employees in the Operations Center, schedule annual recurrent training necessary to maintain these certifications, maintain training records in accordance with record retention policies, and ensure DLC's status as a NERC continuing education provider is maintained.
• In conjunction with the OTS Specialist and other support staff, prepare simulations for ongoing and new user training and company sponsored drills.
• Develop and conduct training for new, existing, and modified Operations Center procedures, verifying alignment with other internal DLC department training programs or procedures, to ensure compliance with NERC, FERC, RFC, PJM and PUC reliability standards or internal DLC requirements.

• Experience working in an Operations Center setting.
• Systematic Approach to Training certification
• Experience with Articulate
• Excellent technical, written and oral communications skills required to communicate in a correct, concise, and professional manner; demonstrated ability to work professionally with others.
• RTO certification and NERC certifications desired.
• Six Sigma
• Preferred: Bachelors Degree in science, engineering, education, instruction design, or a related field
• Experience with Learning Management Systems
• 5+ years of related experience required

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.