Helpdesk Adviser - 12 month FTC at Equans Uk & Ireland in Stoke-On-Trent, England, United Kingdom | Kablio

Role

Description

Requirements

microsoft office

cafm

helpdesk

gcses

bpss

building systems

Self-motivated, professional and enthusiastic
Ability to quickly analyse and troubleshoot technical issues related to facilities and equipment.
Positive team member but with the ability to work on own initiative
Relevant customer service experience
Strong computer literacy, particularly with Microsoft Packages, Word, Excel, Teams, etc.
Able to work in a fast-paced environment
Desirable to have working knowledge of a CAFM system
Strong command of the helpdesk software used to manage and track service requests.
3 GCSEs at grade C or above or equivalent
Good written and verbal communication skills
Essential to be able to pass and maintain BPSS clearance
Understanding of building systems, maintenance procedures, and relevant regulations.

Benefits

24 days annual leave (+ public holidays)
Employee discount shopping schemes on major brands and retailers
24/7 Employee Assistance Program and access to mental wellbeing app
Pension Scheme
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Life Cover equivalent to 1 times annual salary
Gym membership discounts

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must obtain and maintain bpss clearance
may require a disclosure check

Company

Overview

€19.2B turnover

Global revenue

The company operates as part of a global powerhouse with a significant financial footprint.

20 countries

Global presence

The company's reach extends across 20 countries worldwide.

£2B revenue

UK & Ireland operations

The UK arm contributes significantly to the company's global operations.

2021 launch

UK rebrand

The company rebranded in the UK to focus on technical and energy services.

It’s part of a global powerhouse operating in 20 countries with a €19.2 billion turnover in 2024.
In the UK & Ireland, the company delivers multi‑disciplinary projects—from town regeneration to smart energy systems.
Expertise spans technical services, facilities management, low‑carbon energy, green mobility, district energy and decentralised renewables.
Typical projects include hospital energy upgrades, heat networks at universities, public sector building retrofits and urban regeneration schemes.
A standout fact: it rebranded from ENGIE in mid‑2021 to sharpen focus and agility in technical and energy services.
Now led by a locally appointed CEO, it combines global scale with regional delivery—blending international muscle with UK‑Ireland focus.

Culture + Values

3,000-Vehicle Fleet

Electrified Fleet

Fleet electrification initiative to phase out diesel generators.

10,000 Trees Planted

Tree Planting Initiative

Initiative to promote biodiversity through tree planting at customer and community sites.

ISO 14001, ISO 9001, ISO 45001

Certified Management Systems

Certifications for quality, environment, and safety management systems.

Right Answer (ANS)

Mission Focus

Mission to provide the 'Right Answer' to customer needs through innovative solutions.

Robustness and performance underpinned by highest ethical standards at all times
Core shared values: respect, integrity, and responsibility
Safety First programme aiming for zero fatalities & serious accidents
Leaders set example by embedding safety in decision-making and site visits
Equans Tree Fund: planted over 10,000 trees at customer and community sites
#ProudtoMakeitReal – delivering “real solutions” supporting greener, efficient, connected world

Environment + Sustainability

Net Zero by 2035

Climate Commitments

Aiming for Scope 1 and 2 emissions neutrality by 2035, with Scope 3 targets set for 2050 and a 52% reduction by 2030.

3,000 Electrified Vehicles

Clean Fleet

Transitioning to an electrified fleet of 3,000 vehicles and phasing out diesel generators to improve air quality.

10,000 Trees Planted

Reforestation Efforts

Over 10,000 trees have been planted since 2019 through the Tree Fund initiative.

Over 2 Mt CO₂ Savings

Carbon Reduction Impact

The Carbon Shift initiative has identified over 2 million tonnes of CO₂ savings, along with £500 million in client cost savings and £400 million in public funding.

SBTi validation confirms alignment with the 1.5°C Paris Agreement trajectory.
Holds ISO 14001 certification for environmental management, supported by ISO 9001 and ISO 45001 standards.
Waste reduction through circular-economy partnerships and closed-loop recycling training programs.
Provides smart building solutions, EV infrastructure, water-usage reduction, and biodiversity safeguards.
Follows an integrated ESG ('Planet') strategy, with quarterly reporting via the IMPACT Manifesto governance framework.

Inclusion & Diversity

DE&I vision: “enable a culture which values difference and delivers fairness for all”
“Be Yourself” strategy structured around six pillars: Inclusive Culture; Leadership & Governance; The Talent Journey; Policies & Ways of Working; Community & Supply Chain; Driving Performance
Six employee‑led networks: AccessAbility; Encompass (LGBTQ+); RISE (ethnic minorities); Veterans & Reservists; Women Together; Working Parents; plus Young Professionals
External partnerships: Business in the Community, Business Disability Forum, Inclusive Employers, Stonewall
Annual objective‑setting includes mandatory DE&I goals for all employees
Executive sponsorship via CFO and Head of DE&I; accountability embedded in governance
Focus on attracting, recruiting, developing and retaining diverse talent for high‑performing culture

Articles

Careers

Projects

Sustainability

Company

Overview

€19.2B turnover

Global revenue

The company operates as part of a global powerhouse with a significant financial footprint.

20 countries

Global presence

The company's reach extends across 20 countries worldwide.

£2B revenue

UK & Ireland operations

The UK arm contributes significantly to the company's global operations.

2021 launch

UK rebrand

The company rebranded in the UK to focus on technical and energy services.

It’s part of a global powerhouse operating in 20 countries with a €19.2 billion turnover in 2024.
In the UK & Ireland, the company delivers multi‑disciplinary projects—from town regeneration to smart energy systems.
Expertise spans technical services, facilities management, low‑carbon energy, green mobility, district energy and decentralised renewables.
Typical projects include hospital energy upgrades, heat networks at universities, public sector building retrofits and urban regeneration schemes.
A standout fact: it rebranded from ENGIE in mid‑2021 to sharpen focus and agility in technical and energy services.
Now led by a locally appointed CEO, it combines global scale with regional delivery—blending international muscle with UK‑Ireland focus.

Culture + Values

3,000-Vehicle Fleet

Electrified Fleet

Fleet electrification initiative to phase out diesel generators.

10,000 Trees Planted

Tree Planting Initiative

Initiative to promote biodiversity through tree planting at customer and community sites.

ISO 14001, ISO 9001, ISO 45001

Certified Management Systems

Certifications for quality, environment, and safety management systems.

Right Answer (ANS)

Mission Focus

Mission to provide the 'Right Answer' to customer needs through innovative solutions.

Robustness and performance underpinned by highest ethical standards at all times
Core shared values: respect, integrity, and responsibility
Safety First programme aiming for zero fatalities & serious accidents
Leaders set example by embedding safety in decision-making and site visits
Equans Tree Fund: planted over 10,000 trees at customer and community sites
#ProudtoMakeitReal – delivering “real solutions” supporting greener, efficient, connected world

Environment + Sustainability

Net Zero by 2035

Climate Commitments

Aiming for Scope 1 and 2 emissions neutrality by 2035, with Scope 3 targets set for 2050 and a 52% reduction by 2030.

3,000 Electrified Vehicles

Clean Fleet

Transitioning to an electrified fleet of 3,000 vehicles and phasing out diesel generators to improve air quality.

10,000 Trees Planted

Reforestation Efforts

Over 10,000 trees have been planted since 2019 through the Tree Fund initiative.

Over 2 Mt CO₂ Savings

Carbon Reduction Impact

The Carbon Shift initiative has identified over 2 million tonnes of CO₂ savings, along with £500 million in client cost savings and £400 million in public funding.

SBTi validation confirms alignment with the 1.5°C Paris Agreement trajectory.
Holds ISO 14001 certification for environmental management, supported by ISO 9001 and ISO 45001 standards.
Waste reduction through circular-economy partnerships and closed-loop recycling training programs.
Provides smart building solutions, EV infrastructure, water-usage reduction, and biodiversity safeguards.
Follows an integrated ESG ('Planet') strategy, with quarterly reporting via the IMPACT Manifesto governance framework.

Inclusion & Diversity

DE&I vision: “enable a culture which values difference and delivers fairness for all”
“Be Yourself” strategy structured around six pillars: Inclusive Culture; Leadership & Governance; The Talent Journey; Policies & Ways of Working; Community & Supply Chain; Driving Performance
Six employee‑led networks: AccessAbility; Encompass (LGBTQ+); RISE (ethnic minorities); Veterans & Reservists; Women Together; Working Parents; plus Young Professionals
External partnerships: Business in the Community, Business Disability Forum, Inclusive Employers, Stonewall
Annual objective‑setting includes mandatory DE&I goals for all employees
Executive sponsorship via CFO and Head of DE&I; accountability embedded in governance
Focus on attracting, recruiting, developing and retaining diverse talent for high‑performing culture

Articles

Careers

Projects

Sustainability