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Manager, Branch
Daikin Comfort
Provides residential & commercial HVAC systems, heat pumps, air quality products and smart controls.
Oversee branch operations, sales, staff, profitability and customer service for HVAC
Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
Has authority to hire, recommend pay, establish performance and recommend for termination
Provides guidance and training to subordinates
Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections.
Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
Maintain a working knowledge of company’s benefits and employee handbook policies. Ensure employees are following safety protocols including maintaining an organized and clean work environment,
Maintain a 93%, or higher, audit score
Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
Accountable for implementation of policies, processes, and procedures for short-term results
Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
Stay current with cycle counts and keep dead stock at a minimum.
Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.
Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner.
Ensures work is aligned with the ROM’s expectations, goals, and vision
Review P&L; hold safety meetings, security reports and maintain facility.
May work outside regular working hours in case of emergencies within the branch as required.
Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a timely manner.
Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.
What you bring
customer service
leadership
crm
hvac
college degree
ms office
Proven customer service experience with high level of customer satisfaction
Proven leadership, coaching/mentoring and team-oriented mindset along with effective delegation of duties.
Working knowledge of CRM & Mincron or similar applications is preferred.
HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts
High School diploma or GED equivalent.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Experience leading a team of employees towards a common goal
Ability to build and maintain positive relationships with customers, vendors, and employees
Knowledge of warehouse/inventory management and material handling equipment such as forklifts
Strong organizational and time management skills
Effective verbal and written communication skills and interpersonal skills
Ability to apply good judgement and decision-making skills including strong work ethics and integrity.
Works on difficult to moderately complex issues and projects
High level of attention to detail and compliance and results driven.
Experience in HVAC wholesale industry strongly preferred
College degree strongly preferred.
P&L understanding
Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
1 year in a leadership/supervisory role
Excellent problem-solving skills, with ability to apply sound judgment
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no employer-sponsored visa; candidates must be authorized to work in the u.s.
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