IT Support Assistant

Description

• Manage cell phones (activation; billing reporting).
• Improves system performance by identifying problems; recommending changes.
• Configure/install computer hardware for all MBH users.
• Help with ongoing IT process by developing/maintaining user training.
• Provide answers to users by identifying problems; researching answers; guiding users through corrective steps.
• Support the roll out of new applications/processes.
• Monitors compliance and service agreements.
• Keep detailed records of computer/equipment inventory, user information in a secure environment.
• Writing and maintaining user documentation.

Requirements

• Ability to prioritize tasks and handle multiple tasks at one time.
• LAN knowledge preferred
• Operating systems experience preferred
• Systems administration experience preferred
• Ability to problem solve
• Requires the ability to occasionally lift and/or carry materials and/or supplies and other materials weighing up to 50lbs.
• PC Proficiency
• This position requires physical activity including frequent sitting, standing, walking, kneeling, bending, crouching, reaching and climbing stairs.
• Help desk experience preferred
• Phone skills

Benefits

• Health Insurance
• Tool and Equipment Assistance
• Legal Shield (voluntary) prepaid legal services
• Benefit Conversion at Termination (COBRA)
• Short Term Disability
• Apprenticeship Programs
• Long Term Disability (voluntary)
• Uniform and Uniform Maintenance
• 401(k) Savings Plan
• AFLAC (voluntary) supplemental insurance
• Employee Assistance Program (EAP)
• Dental Insurance
• ESOP (Employee Stock Ownership Plan)
• Life Insurance
• Vacation Benefits
• Additional (voluntary) life insurance (for employee and family members)

Training + Development

Interview process

Visa Sponsorship

Security clearance