Systems Support Specialist, IT Systems - London

Description

• Provide guidance, assistance, coordination and follow‑up on client questions, problems, or malfunctions for all company‑installed systems, applications, hardware and software.
• Participate in telephone support rotation, delivering remote assistance to users across the Group.
• Assist with user account administration, including onboarding, off‑boarding and access control.
• Document problems and solutions in the Service Desk ticketing system.
• Maintain inventory of IT assets and support lifecycle management.
• Contribute to knowledge‑base development for recurring issues and support documentation.
• Inform management of potential problems and identify problem trends.
• Install hardware and peripheral components such as monitors, keyboards, printers, etc.
• Install, configure, maintain and upgrade computer hardware and software.
• Provide videoconference administration and support as needed.
• Escalate complex problems to senior IT staff or specialized teams.

Requirements

• Bachelor’s degree or equivalent experience with a track record of commitment to prior employers.
• Experience in corporate IT or Service Desk roles.
• Proficiency with Windows and macOS environments.
• Experience supporting Active Directory, Azure and Microsoft Office 365.
• Ability to manage multiple priorities in a fast‑paced environment and lift/move equipment up to 20 kg.
• Additional languages desirable (French, German, Spanish or Italian).
• O365 administration experience.
• Basic understanding of networking concepts (TCP/IP, DNS).
• Relevant IT certifications (CompTIA A+, Network+, Microsoft MTA/MCSA, etc.).
• Experience supporting mobile devices such as iPads and iPhones.

Benefits

Working at CoStar Group offers a collaborative and innovative culture, with a modern office environment in the Blue Fin or other UK hubs. Employees enjoy private medical and dental cover, life assurance, member rewards, 28 days of annual leave, a competitive pension, season‑ticket loans, and enhanced maternity and paternity pay.

Training + Development

Interview process

Visa Sponsorship

Security clearance