Service Manager Commercial HVAC

Description

• Technical Expertise: Provide technical support to service technicians and assist in troubleshooting complex HVAC issues.
• Safety and Compliance: Ensure that all work is performed in compliance with industry standards, safety regulations, and company policies.
• Inventory Management: Oversee the inventory of parts and equipment needed for service jobs, ensuring that stock levels are adequate and cost-effective.
• Customer Relations: Serve as the primary point of contact for customer inquiries and concerns, ensuring a positive experience and fostering long-term relationships.
• Sales and Business Development: Drive sales efforts to promote HVAC service contracts, maintenance plans, system upgrades, and repairs. Generate new business opportunities through referrals, networking, and cold calling.
• Budget and Performance Monitoring: Manage service department budgets, track key performance indicators (KPIs), and ensure profitability. Monitor technician productivity and customer satisfaction to meet company goals.
• Team Leadership: Manage, train, and mentor a team of HVAC service technicians to ensure they meet performance standards and customer expectations.
• Service Department Management: Oversee the scheduling, dispatching, and performance of HVAC service technicians, ensuring high-quality and timely service delivery.
• Reporting and Documentation: Maintain accurate records of service requests, work orders, and sales activities. Prepare regular reports for senior management.

Requirements

• Strong sales experience, with a proven ability to sell service contracts, repairs, and system upgrades.
• Valid driver’s license and a clean driving record.
• 2+ years of experience in supervisory or managerial role in Commercial HVAC Service.
• Excellent communication, leadership, and customer service skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Knowledge of HVAC systems, troubleshooting, and diagnostics.
• EPA Certification (Type I & II or Universal) and other relevant HVAC certifications.
• Proficiency in using HVAC management software and basic office software (Microsoft Office, CRM systems).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance