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Customer Care Coordinator
Employer undisclosedRole managed by a recruiter
Provide after‑sales support to homeowners, manage defects, coordinate trades and update CRM.
9d ago
£28,000 - £31,000
Experienced (8-12 years), Junior (1-3 years)
Full Time
Banbury, England, United Kingdom
Office Full-Time
Role
What you would be doing
cost tracking
sub‑contractor support
site coordination
diary scheduling
defect management
customer care
- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
- Ensuring the commercial team is kept up to date regarding costs.
- Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Working closely with the Head of Customer Care and Customer Care Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Scheduling the Operative's diaries and appointments, ensuring the system and CRM are up to date with works carried out.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
What you bring
communication
customer service
construction
telephone
detail
- Excellent communication skills
- Experience within a Customer Service Coordinator role, or relevant experience in the House Building/Construction industry
- Excellent telephone manner
- Excellent attention to detail
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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- Founded with a vision to deliver high-quality engineering consultancy, the company thrives on delivering tailored services for a wide range of industries.
- The company focuses on providing practical, cost-effective solutions in sectors like energy, infrastructure, industrial, and utilities.
- The company has built a reputation for handling large-scale projects that require a combination of innovation, technical knowledge, and regulatory expertise.
- With a team of experts in various engineering disciplines, the company has successfully completed projects that address complex challenges in both public and private sectors.
- Their commitment to excellence has led to long-term relationships with clients, as they offer end-to-end support from feasibility studies to project delivery and ongoing maintenance.
- The company excels at ensuring clients' projects meet the highest standards while staying within budget and timelines, making them a trusted partner across multiple industries.
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