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Contracts & Database Administrator
Marlowe Fire & Security Group Recruitment
Admin & database support for contract sales, mobilisation and customer service.
9d ago
£25,000
Junior (1-3 years)
Full Time
Wymondham, England, United Kingdom
Office Full-Time
Company Size
5,332 Employees
Service Specialisms
Fire Protection
Security Systems
Staff Safety Solutions
Monitoring
Compliance
Design, Install and Commission
Planned Preventative Maintenance
Alarm Monitoring & Connected Services
Sector Specialisms
Commercial
Residential
Industrial
Government
Infrastructure
Energy
Transport
Utilities
Role
What you would be doing
enquiry management
customer reporting
data management
sla management
contract mobilisation
team coordination
- Review, prioritise, and respond to customer enquiries promptly and professionally
- Identify and report any process inefficiencies or risks to the Administration Supervisor, contributing to continuous improvement and risk mitigation
- Prepare and submit customer reports as required, ensuring accuracy and professionalism
- Ensure all incoming calls are answered within three rings and all emails are responded to within agreed timeframes to uphold service standards
- Liaise with internal customer service teams to address enquiries and provide accurate information to clients
- Take a proactive approach to managing customer workloads, ensuring timely and efficient delivery of services
- Collaborate closely with National Account Managers to align with customer expectations and ensure internal SLAs and the monthly PPM scheduling deadline (15th of each month) are consistently met for new contracts
- Establish and implement the sales process for new contracts, providing mobilisation support to the administration team as directed by the Administration Supervisor
- Maintain clear and accurate customer records in Cash and the customer portal, clearly outlining next steps and associated timelines
- Analyse customer requests and collaborate with internal teams to share best practices and drive service improvements
- Maintain clear, professional communication with both internal stakeholders and external customers
- Validate mobilisation upload sheets and communicate key information to the Administration Supervisor, Administration Manager, Operations Manager, and Customer Service Manager to support successful onboarding and customer satisfaction
- Coordinate with internal teams to facilitate timely and effective responses to customer needs, ensuring all work is completed in line with agreed SLAs
What you bring
excel
customer portals
administration
analytical
detail oriented
self‑motivated
- Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.
- Adept at managing multiple priorities simultaneously through a structured and methodical approach.
- Self-motivated with a proactive approach to managing workload and delivering results.
- Capable of working independently, demonstrating a strong commitment to continuous learning and professional development
- Experienced in data manipulation using Microsoft Excel and other relevant software tools.
- Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction.
- Analytical mindset with the ability to interpret and utilise data to support decision-making.
- Possesses strong organisational skills with meticulous attention to detail.
- Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments.
- Experience working with customer portals and related digital platforms
- Competitive Basic Salary up to £25,000 per annum, commensurate with experience.
- Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge.
- Clear Development and Progression Pathways to help you grow and advance your career.
- Dedicated Mental Health & Well-being Program to support your overall health and resilience.
- Convenient, Free, Secure On-site Parking for a stress-free commute.
- Comprehensive Royal London Pension Plan to support your long-term financial security.
- Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones.
- Employee Recognition Scheme that values and rewards your contributions.
- Paid Candidate Referral Scheme offering up to £1,000 per successful referral, with no limit on the number of referrals.
- Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no right‑to‑work sponsorship is offered; applicants must already have uk work rights.
Information not given or found
Company
Overview
Founded in 2016
Year of Establishment
The company emerged as the recruitment arm of Marlowe plc in 2016.
Over 25 Brands Acquired
Brand Expansion
The company has integrated over 25 specialist brands to strengthen its recruitment capabilities.
- They independently operate 24/7, staffing roles in fire detection, suppression, integrated security, and remote-monitoring systems.
- Placements include service engineers, risk assessors, 3D CAD designers, and project managers on multi-disciplinary sites.
- They cater to sectors such as commercial, residential, industrial, and transport infrastructure.
- Their story highlights growth through brand acquisition and delivering critical safety solutions on iconic structures.
- Integrity - We operate with honesty and openness, doing the right thing at all times.
- Customer Focus - Our customers are at the heart of everything we do.
- Teamwork - We believe in collaboration, communication, and mutual respect.
- Innovation - We are always looking for ways to improve and stay ahead in a fast-evolving industry.
- Excellence - We strive for the highest standards in everything we do.
2050
Net Zero Commitment
The company has set a goal to achieve Net Zero emissions by the year 2050, demonstrating a strong commitment to sustainability.
- Focusing on reducing energy consumption and waste across operations.
- Improving the sustainability of its products and services.
- strives to create a diverse and inclusive workplace
- focused on ensuring equal opportunities for all employees
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