Respond to after-hours and weekend emergency service calls on a rotating schedule.
Coordinate with dispatch and travel to job sites within the service area, ensuring timely arrival and clear communication with customers regarding any delays.
Ensure vehicle is stocked with appropriate parts, tools, and safety equipment to support efficient service delivery.
Deliver exceptional customer service by communicating clearly, professionally, and respectfully with clients, ensuring a positive experience and fostering long-term customer relationships.
Participate in ongoing training to stay current with industry technologies and best practices.
Diagnose a wide range of service issues, source and install replacement parts, calibrate systems per manufacturer specifications, and clearly explain findings and solutions to customers.
Perform work on systems from major manufacturers including Carrier, Liebert, McQuay, Trane, and York, amongst others.
Install, maintain, and repair HVAC systems for commercial and residential applications, ensuring optimal performance and customer satisfaction.
Build and maintain professional, respectful relationships with internal teams—including dispatch, sales, and procurement—to support smooth coordination, clear communication, and high-quality service delivery.
Service and install equipment such as chilled water systems, chillers, cooling towers, furnaces, packaged units, rooftop units, and split systems.
Maintain company vehicle in clean, safe, and professional condition, including regular refueling, reporting mechanical issues, and completing vehicle inspections.
Provide the highest level of customer service, quality workmanship, safety, and communication with an adherence to project timelines.
Complete all required documentation (in various systems) and pre-task plans thoroughly and accurately to ensure job readiness, safety compliance, and clear communication with team members and customers.
Utilize multiple software applications and digital platforms to complete service documentation, access technical resources, communicate with team members, and support efficient workflow and customer service.
Document all installed equipment as needed, including make, model, serial number, fuel type, test measurements, photos, etc.
Maintain an accurate record of time spent on customer jobs, as well as any non-billable time.
Identify and communicate opportunities for additional services, system upgrades, or maintenance agreements to support customer needs and business growth
Diagnose and troubleshoot electronic, mechanical, and electrical components across a wide range of system types and sizes.
Requirements
hvac
mechanical aptitude
vehicle operation
epa
journeyman
communication
Demonstrated high mechanical aptitude with the ability to troubleshoot, diagnose, and repair complex HVAC systems and components.
Ability to safely operate a company vehicle.
Work with a wide range of system sizes.
Strong written and verbal communication skills, with the ability to convey information clearly and professionally across a variety of audiences.
Must be able to perform physical activities required for the role, including standing, walking, reaching, pushing/pulling, climbing stairs and ladders, balancing, and regularly lifting 50 lbs. or more.