IT Desktop Support Engineer (Backfill)
Sky Systems
Onsite desktop support, incident resolution, and asset management for end‑user devices.
14 days ago ago
Intermediate (4-7 years), Experienced (8-12 years)
Contractor
Boston, MA
Onsite
Company Size
82 Employees
Service Specialisms
IT Services
Cloud Solutions
Cybersecurity
Consulting
Technical Support
Infrastructure Management
Project Management
Sector Specialisms
No specialisms available
Role
What you would be doing
image deployment
servicenow
imac
laptop upgrades
vendor coordination
sla management
- Image Deployment using SCCM & Auto Pilot
- Support Queue Management to avoid and SLA misses
- Handling end users' incidents and IMAC requests using Service NOW ticketing tool
- Responsible for successful deployment and upgrades of laptops & workstations.
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Vendor coordination for hardware/spare replacement
- Ensure tickets are updated on time and adhere to required SLA.
- Handling different PC operating systems (Windows 7, 10)
- Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
- Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
- Refresh of old asset from windows 7 to windows 10.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
What you bring
sccm
citrix
azure
mcafee
cortex xdr
office 365
- Basic experience in IT industry
- Computer OS/Peripherals troubleshooting. Asset/Inventory Management
- Incident Management, service Request management, asset Management
- Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
- Ability to communicate well with internal and external contacts.
- Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
- Ability to work independently and in a team environment.
- VDI technologies Citrix Xendesktop, Azure cloud PC.
- MTR Video conference support for meeting room and events.
- Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
- Desktop/ Laptop/Network Printers Management.
- User Data Management (OneDrive, Office 365)
- Good client management & communication skills
- Performing Hardware/Software installation (understanding of deployment tools like SCCM)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
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Company
Overview
Founded '11
Company Establishment
The company was established in 2011.
Fortune 500
Client Size
Has worked with large financial institutions.
- Blends technical consulting with staffing expertise across North America.
- Evolved into a full-service MSP and Cisco/Dell partner.
- Delivers 24/7 on‑site and remote services.
- Builds contact center solutions using Cisco, Avaya, and Genesys.
- Web solutions complement core services, enabling seamless digital platforms alongside infrastructure support.
- Despite modest size, has tackled complex deployments in aerospace, semiconductors, energy, and government sectors.
- Maintains agility through lean teams, ensuring projects hit deadlines, budgets, and technical benchmarks.
5.0/5
Company Culture
Overwhelming approval for the company's culture.
5.0/5
Support You Get
Exceptional support provided to employees.
5.0/5
People You Work With
Positive feedback on the quality of colleagues.
5.0/5
Person You Work For
High satisfaction with management.
4.0/5
Way You Work
Positive but not perfect work methodology.
4.0/5
Work Setting
Satisfactory working environment.
4.3/5
Overall Rating
Strong overall employee satisfaction with 100% recommendation rate.
- Overall rating 4.3/5, 100% of employees would recommend Sky Systems (CareerBliss)
- No publicly disclosed environmental or sustainability strategy, targets, or net-zero goals found on official website or LinkedIn
D&I rating 2.0/5
Glassdoor Diversity Rating
The company received a diversity and inclusion rating of 2.0 out of 5 from Glassdoor.
- No gender breakdown or DEI metrics publicly disclosed.
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