Field Service Engineer

Rochester Midland Corporation
Rochester Midland Corporation provides chemical solutions and cleaning services across industries.
Delivers advanced service & consulting for water treatment and food sanitation systems in Northern CA
6 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
San Diego, CA
Field
Company Size
1,000 Employees
Service Specialisms
Water treatment
Food and beverage sanitation
Hygiene solutions
Sustainable cleaning technologies
Facility hygiene solutions
Restroom hygiene services
Restoration & remediation
Ambient scenting solutions
Sector Specialisms
Water Treatment
Food Safety
Facility Hygiene
Sustainable Cleaning Solutions
Heating & Cooling Systems Water Treatment
Role
What you would be doing
equipment maintenance
mechanical service
technical training
consultative support
service reporting
inventory management
  • Deliver upon service KPIs, including safety, productivity, customer satisfaction
  • Provide in-depth advice on customer applications for optimal performance results
  • Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
  • Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
  • Deliver customer technical training as required
  • Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
  • Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
  • Provide comprehensive customer service report according to RMC policies using RMC tools
  • Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
  • Identify new business opportunities and transfer sales leads to the sales teams
  • Manage inventory / supplies required at customer site
  • Complete all administrative requirements including basic skills/safety training courses
What you bring
bachelor's degree
driver's license
crm
problem solving
5+ years
diagnostics
  • Ability to succeed in a fast-paced environment
  • Proficient in the use of monitoring and diagnostic tools
  • Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
  • Expert level knowledge of food and water treatment fundamentals, practices, and terminology
  • Problem Solving
  • Valid driver’s license
  • Bachelor’s degree in chemistry, engineering, or related field required
  • Able to build professional customer presentations using MS Office tools
  • Sit or stand for extended periods of time
  • Minimum of 5 years of maintenance, sanitation, water treatment and/or food plant industry related experience required
  • Excellent presentation, verbal, and written communication skills
  • Visual acuity necessary to utilize computers and electronic devices
  • CRM software
  • Deep knowledge base in cooling, boiler, wastewater and food sanitation
  • Ability to climb stairs and ladders
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
Founded 1888
Company establishment year
The company was established in 1888, marking the beginning of its legacy in industrial cleaning solutions.
Over 130 years experience
Years of expertise
The company has a long-standing history of providing high-quality cleaning and chemical solutions.
  • Specializes in offering a wide range of cleaning and chemical solutions for diverse industries.
  • Serves sectors like food processing, healthcare, manufacturing, and hospitality.
  • Expertise spans industrial cleaning, water treatment, and sanitation products.
  • Provides comprehensive services including chemical formulation, maintenance, and system design.
  • Committed to developing sustainable and efficient cleaning solutions.
  • Long history of partnerships with clients in North America and beyond, creating tailored solutions.
  • Continues to innovate, focusing on improving industrial hygiene and operational efficiency.
Culture + Values
Environment + Sustainability
1986
Enviro Care Line Launch
Introduced a line of biodegradable, non-toxic, non-hazardous, non-corrosive, non-reactive, and non-combustible cleaning products made from renewable resources.
35%
Recyclable Packaging
Packaging includes a minimum of 35% post-consumer material in secondary packaging, reducing waste and promoting environmental sustainability.
30%
Product Usage Reduction
Dispensing systems reduced product usage by 30%, as demonstrated by Monroe County's reduction from 13,000 to 630 bottles annually.
  • Committed to improving human health, the environment, and productivity via integrated solutions and ongoing environmental innovation.
Inclusion & Diversity
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