Support specialist (f/m/d)

Description

• Issue resolution: Address customer queries, troubleshoot technical issues, and escalate complex cases when necessary, collaborating with development teams to resolve system defects.
• Product expertise: Develop an expert understanding of Thinkproject products to offer in-depth guidance and troubleshooting.
• User training: Conduct training sessions through webinars to equip users with product knowledge and skills.
• Delivery support: Partner with Delivery teams to facilitate product mobilization and manage ongoing customer relationships.
• Cross-departmental liaison: Act as a bridge between support and other departments, ensuring smooth communication and issue resolution.
• Primary customer contact: Serve as the main point of contact for customers, providing timely and effective technical support across multiple channels.
• Documentation: Create and maintain user support materials, such as knowledge bases and user guides.
• Continuous improvement: Provide feedback from customer interactions to contribute to process enhancements and service improvements.

Requirements

• Ability to work collaboratively in a team environment.
• Detail-oriented with the ability to document procedures accurately.
• Familiarity with construction industry processes and terminology is a plus.
• Fluent English skills are mandatory

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance