Meter Reading & Field Collections Supervisor

Description

• Supervising day-to-day and long-range activities for a team of hourly and professional employees, both represented and non-represented
• Coordinate with schedulers and dispatchers to ensure adequate resource allocation and work order completion
• Position may also assist in management of natural gas emergencies including damages to infrastructure, mass outages, fires, explosions, etc., and may work extended hours beyond normal business hours, including nights, weekends and holidays as needed, to include optional participation in an on-going on call duty rotation as needed.
• Monitor budget variances and take action when/where needed
• Supervise staff selection, development and retention. Establish and monitors work goals and objectives.
• Prioritizing and assigning resources to ensure tasks are completed in a timely manner, and team, project goals and operational objectives are met in accordance with applicable regulations, policies, and procedures
• Ensure regulatory compliance, accurate and timely meter reading for customer billing and scheduling objectives are met
• Responds to customers’ concerns (e.g., work to be performed, damages) via telephone and in person.
• Coordinating with other supervisors and teams to meet area work and output requirements
• Participates in and facilitates the interviewing, hiring, and onboarding of new employees in partnership with HR.
• Follows organizational policies and procedures and ensures staff is in compliance.
• Provides coaching, training, and developing team members on task, skill proficiency and performance on a routine basis
• Ensures compliance with local, state, federal regulations, company policies and procedures. Update manuals, records, and systems. Coordinates training for certifications.
• Coordinate training and onboarding of new hires

Requirements

• Bachelor’s degree with a minimum of 5 years of relevant experience.
• Equivalent work experience may be considered in lieu of degree.
• In addition, a minimum of 1 year of team lead/coaching experience is required.

Benefits

• 401(k), with generous company match
• Flexible vacation, Paid Time Off, and Sick Leave package
• Comprehensive Health, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance