Desktop Engineer at Tetra Tech in Alexandria, VA | Kablio

Role

Description

Requirements

servicenow

windows 10/11

active directory

powershell

intune

microsoft certifications

Familiarity with ITSM tools such as ServiceNow.
Experience in creating and maintaining technical documentation and KB articles.
Workstation Operating systems, Windows 10/11 at a minimum.
Solid advanced technical troubleshooting skills as it relates to the workstation environment
Excellent documentation and communication skills.
Experience with vulnerability assessments and remediation strategies.
Bachelor’s degree
Strong written and verbal skills with the ability to write User and support documentation
Familiarity with cloud-based device management and hybrid environments.
5+ years of experience in desktop engineering or advanced technical support roles.
Strong knowledge of Active Directory, GPO management, and TPM security.
Experience with PowerShell/VB scripting for automation and system management.
Active Directory and domain knowledge such as permissions, user accounts, machine accounts, etc.
COTS and GOTS applications and how they may interact with the workstation operating system. (i.e. Adobe, Microsoft Office, etc.)
Knowledge of Zero Trust security principles and modern endpoint management strategies.
Microsoft certifications such as MD-102 (Endpoint Administrator), MS-900 (Microsoft 365 Fundamentals), or equivalent.
Expertise in Windows 10/11, Office 365, and Microsoft Intune administration.
In-depth knowledge of LAN\WAN network protocols and how they are supported
Strong collaboration skills and ability to work in a fast-paced environment.
Proven ability to troubleshoot complex system issues, including BSOD and hardware/software conflicts.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

successful completion of a background investigation is required.
may include a pre-employment drug screen.
may include a credit check for certain positions.

Company

Overview

$5B

Annual Revenue

The company generates approximately $5 billion in revenue each year.

1966

Year Founded

Established in 1966 in Pasadena, the company has grown globally over the decades.

110,000

Annual Projects

It executes approximately 110,000 projects annually across various sectors.

Top ENR

Industry Rankings

The company is highly ranked in ENR for water treatment, wind power, and hydroelectric plant engineering.

Leveraging a signature science-driven approach, it tackles complex problems in water, environmental restoration and sustainable infrastructure.
It organizes itself into government and commercial/international groups, enabling tailored expertise across public and private sectors.
Its Digital Systems division develops advanced analytics and visualization tools (like FusionMap®), supporting clients in grid reliability and AI infrastructure.
Unusual among engineering firms, it bridges traditional civil projects with cutting-edge digital and AI-enabled infrastructure solutions.

Culture + Values

Service
Value
Excellence
Opportunity
Improving lives around the world by Leading with Science®
Our workforce is diverse and includes leading experts in our fields
Encouraging our associates to explore new technologies, ideas, and business trends

Environment + Sustainability

$1B Credit Facility

Sustainability-linked financial initiative

A $1 billion credit facility tied to greenhouse gas reduction and improving lives metrics.

78% Emissions Reduction

Greenhouse gas reduction from operations

Achieved a 78% reduction in greenhouse gas emissions from operations, aligning with carbon negative targets.

100% Solar Energy

Net zero energy target achieved

Achieved net zero energy target via a LEED Platinum certified project with 100% solar energy and energy use intensity ≤ 30 kBtu/sf/year.

36% Emissions Reduction

GHG reduction per employee

Reduced greenhouse gas emissions per employee by 36% for Scope 1 and 2 compared to 2021 baseline.

Carbon negative target with UN Global Compact and SBTi alignment.
Independent verification of science-based targets in line with 1.5 °C Paris goal.
Reporting Scope 1, 2, and 3 emissions.
60% of vendor spend to commit to SBTi by 2027.
24% of business holds ISO 14001 certification for environmental management.
Net zero energy target achieved via LEED Platinum California DGS Natural Resources Headquarters project.
Sustainability-linked $1 billion credit facility tied to GHG reduction and improving lives metrics.

Inclusion & Diversity

20,400 people

STEM program engagement

The company's STEM program has engaged over 20,400 individuals, focusing on promoting participation and inclusivity in science, technology, engineering, and mathematics.

TRIR 0.37 and LWDIR 0.12

Safety performance metrics

The company achieved a Total Recordable Incident Rate (TRIR) of 0.37 and a Lost Workday Injury Rate (LWDIR) of 0.12 in 2024, representing a 54% and 60% improvement over industry averages, respectively.

Strive for achievement: committed to high performance and delivering on promises
Be open and transparent: foster a culture where people can share openly and say what they mean
Listen to and respect people: value people, listen deeply, and ensure all voices are heard and respected
Pursue curiosity and have a passion for learning: constantly aim to learn and grow through research, feedback, and reflection
Embrace diversity and collaboration: work as one team that embraces diversity and actively invites different perspectives
Indigenous engagement commitments: respect land tenure and property rights; maximize meaningful employment and business opportunities for Indigenous Peoples; engage Indigenous suppliers; provide training and youth/elder opportunities
Women’s representation: supports the Australian Human Rights Commission’s Wiyi Yani U Thangani Report; targeting structural change for First Nations women and girls

Articles

Role

Description

Requirements

servicenow

windows 10/11

active directory

powershell

intune

microsoft certifications

Familiarity with ITSM tools such as ServiceNow.
Experience in creating and maintaining technical documentation and KB articles.
Workstation Operating systems, Windows 10/11 at a minimum.
Solid advanced technical troubleshooting skills as it relates to the workstation environment
Excellent documentation and communication skills.
Experience with vulnerability assessments and remediation strategies.
Bachelor’s degree
Strong written and verbal skills with the ability to write User and support documentation
Familiarity with cloud-based device management and hybrid environments.
5+ years of experience in desktop engineering or advanced technical support roles.
Strong knowledge of Active Directory, GPO management, and TPM security.
Experience with PowerShell/VB scripting for automation and system management.
Active Directory and domain knowledge such as permissions, user accounts, machine accounts, etc.
COTS and GOTS applications and how they may interact with the workstation operating system. (i.e. Adobe, Microsoft Office, etc.)
Knowledge of Zero Trust security principles and modern endpoint management strategies.
Microsoft certifications such as MD-102 (Endpoint Administrator), MS-900 (Microsoft 365 Fundamentals), or equivalent.
Expertise in Windows 10/11, Office 365, and Microsoft Intune administration.
In-depth knowledge of LAN\WAN network protocols and how they are supported
Strong collaboration skills and ability to work in a fast-paced environment.
Proven ability to troubleshoot complex system issues, including BSOD and hardware/software conflicts.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

successful completion of a background investigation is required.
may include a pre-employment drug screen.
may include a credit check for certain positions.

Company

Overview

$5B

Annual Revenue

The company generates approximately $5 billion in revenue each year.

1966

Year Founded

Established in 1966 in Pasadena, the company has grown globally over the decades.

110,000

Annual Projects

It executes approximately 110,000 projects annually across various sectors.

Top ENR

Industry Rankings

The company is highly ranked in ENR for water treatment, wind power, and hydroelectric plant engineering.

Leveraging a signature science-driven approach, it tackles complex problems in water, environmental restoration and sustainable infrastructure.
It organizes itself into government and commercial/international groups, enabling tailored expertise across public and private sectors.
Its Digital Systems division develops advanced analytics and visualization tools (like FusionMap®), supporting clients in grid reliability and AI infrastructure.
Unusual among engineering firms, it bridges traditional civil projects with cutting-edge digital and AI-enabled infrastructure solutions.

Culture + Values

Service
Value
Excellence
Opportunity
Improving lives around the world by Leading with Science®
Our workforce is diverse and includes leading experts in our fields
Encouraging our associates to explore new technologies, ideas, and business trends

Environment + Sustainability

$1B Credit Facility

Sustainability-linked financial initiative

A $1 billion credit facility tied to greenhouse gas reduction and improving lives metrics.

78% Emissions Reduction

Greenhouse gas reduction from operations

Achieved a 78% reduction in greenhouse gas emissions from operations, aligning with carbon negative targets.

100% Solar Energy

Net zero energy target achieved

Achieved net zero energy target via a LEED Platinum certified project with 100% solar energy and energy use intensity ≤ 30 kBtu/sf/year.

36% Emissions Reduction

GHG reduction per employee

Reduced greenhouse gas emissions per employee by 36% for Scope 1 and 2 compared to 2021 baseline.

Carbon negative target with UN Global Compact and SBTi alignment.
Independent verification of science-based targets in line with 1.5 °C Paris goal.
Reporting Scope 1, 2, and 3 emissions.
60% of vendor spend to commit to SBTi by 2027.
24% of business holds ISO 14001 certification for environmental management.
Net zero energy target achieved via LEED Platinum California DGS Natural Resources Headquarters project.
Sustainability-linked $1 billion credit facility tied to GHG reduction and improving lives metrics.

Inclusion & Diversity

20,400 people

STEM program engagement

The company's STEM program has engaged over 20,400 individuals, focusing on promoting participation and inclusivity in science, technology, engineering, and mathematics.

TRIR 0.37 and LWDIR 0.12

Safety performance metrics

The company achieved a Total Recordable Incident Rate (TRIR) of 0.37 and a Lost Workday Injury Rate (LWDIR) of 0.12 in 2024, representing a 54% and 60% improvement over industry averages, respectively.

Strive for achievement: committed to high performance and delivering on promises
Be open and transparent: foster a culture where people can share openly and say what they mean
Listen to and respect people: value people, listen deeply, and ensure all voices are heard and respected
Pursue curiosity and have a passion for learning: constantly aim to learn and grow through research, feedback, and reflection
Embrace diversity and collaboration: work as one team that embraces diversity and actively invites different perspectives
Indigenous engagement commitments: respect land tenure and property rights; maximize meaningful employment and business opportunities for Indigenous Peoples; engage Indigenous suppliers; provide training and youth/elder opportunities
Women’s representation: supports the Australian Human Rights Commission’s Wiyi Yani U Thangani Report; targeting structural change for First Nations women and girls

Articles