Experience Manager

Description

The Experience Manager is an onsite full-time, hospitality-driven professional responsible for managing the daily operations, marketing, and activation of amenity spaces across a campus of office and retail. This individual serves as the face of the property experience—creating a warm, engaging, and high-touch environment that enhances tenant satisfaction, strengthens community, and supports leasing and marketing objectives.

• Recommend new tools or platforms to enhance communication and visibility.
• Design and distribute printed and digital collateral (flyers, posters, digital screens, etc.).
• Plan and execute tenant events including vendor coordination, décor, logistics, and day-of support.
• Manage all marketing and communication initiatives for tenant engagement and amenity promotion.
• Operate within an “all-hands-on-deck” culture—partnering with security, janitorial, and engineering teams to ensure readiness and issue resolution.
• Develop materials to increase tenant awareness of engagement channels and upcoming events.
• Develop and maintain marketing materials promoting amenities, services, and usage guidelines.
• Create and manage email marketing campaigns to drive awareness and participation.
• Coordinate with building management, janitorial, security, and dock teams to ensure seamless property operations.
• Manage COIs, dock scheduling, visitor registration, and vendor contracts.
• Develop and present creative ideas for events, activations, and seasonal programs.
• Launch and maintain social media accounts highlighting property programming, amenities, and lifestyle experiences.
• Manage amenity space reservations, contracts, waivers, and payment processing.
• Activate amenity areas through creative programming and daily engagement to drive tenant foot traffic.
• Oversee daily operations of all amenity spaces, ensuring they are clean, well-presented, and ready for tenant use.
• Support leasing and marketing tours by preparing amenity spaces, greeting guests, and showcasing the property experience.
• Serve as an onsite brand ambassador, embodying hospitality, professionalism, and property pride.
• Collaborate closely with property management and leasing teams to align engagement with building strategy and community goals.
• Provide operational and administrative support as needed to ensure a seamless tenant and visitor experience.
• Manage and track the tenant engagement budget.

Requirements

Through our innovative cultural programming and astute operational expertise, we manage and activate high-performance spaces infused with bold style, setting trends ahead of the curve.

• Proficiency with Microsoft Office Suite and social media platforms (Instagram, Canva, Mailchimp, etc.).
• Strong communication, organization, and multitasking skills.
• 5+ years of hospitality, event management, or tenant experience management in luxury, commercial real estate, or hotel settings.
• Experience in event planning, marketing, or brand activation preferred.

Benefits

Salary Range: $75,000-$80,000 annually, depending on experience and qualifications

• Traditional Concierge Services: local recommendations, reservations, and tenant support.
• Fitness Center: class scheduling, wellness service coordination, and membership support.

Training + Development

Interview process

Visa Sponsorship

Security clearance