COMFORT CARE PROGRAM: Manage and direct CARE call follow up accordingly. Maintain customer satisfaction with prompt response to any customer issues or complaints. Work with the companies CARE representative(s) to achieve customer satisfaction.
MANAGES: Service Agreements, T&M Service, Service Projects, and Facility Services Agreements.
WORK FORCE UTILIZATION: Determine crew size in your manpower unit. Provide instructions, tools, materials and schedule for most effective preventive maintenance and installation to assure customer satisfaction and redeem contractual commitments.
DOCUMENTATION: Report work progress in writing regarding your unit's field performance, material, subcontracts, scheduling and other obstacles affecting efficient and timely completion. Report customer relations activity affecting satisfaction, upgrading and positive long‑term relations.
PURCHASING: Understand purchase requirements and prepare requisitions in a timely manner for materials, equipment and subcontracts. Secure cooperation of sales personnel and shop personnel as required.
CUSTOMER COMPLAINTS: Promptly address customer complaints to assure resolution and maintain long‑term relationships.
RESPONSE TO TROUBLE (EMERGENCY) CALLS: Promptly respond to customer trouble calls and resolve problems quickly and efficiently while building and maintaining customer confidence and satisfaction.
STATUS REPORTING: Provide current input and actively participate in regular review meetings on work progress, customer relations, field relations, internal administration and other matters affecting service operations.
MATERIAL CONTROL: With shop personnel, effectively manage and control equipment, material and tool utilization and costs while insuring efficient field operations.
EXPENSE CONTROL: Know and apply principles of cost/benefit to gain maximum utilization of company resources (i.e., salaries, man days, customer entertainment, tools, vehicle utilization, overtime, etc.)
PROJECT SCHEDULES: Understand timing of work and how it relates to others. Develop and communicate schedule and suppliers. Expedite and achieve schedules.
AGREEMENT ESCALATION/SALVAGE: Know the customer and understand market forces to support the sales force in prompt response to notices of cancellation and the development of a well researched salvage plan.
FIELD PRODUCTIVITY: Provide material, directions, tools and logistical support to the field to assure maximum output / man hour. Motivate the work force and maintain high employee morale. Effectively man Service Projects and control labor costs to redeem gross profit objectives.
TRAINING: Motivate and train subordinates. Develop and implement programs to improve skills of individuals and subordinates as a group.
CASH FLOW: Close all completed Service Projects and expedite release for billings. Communicate with forces regarding delays in job closings and expedite same to maximize billings.
COMPANY RELATIONS: Build rapport and productive working relationships with supervisor, field and other personnel, influencing decisions for purchasing, scheduling, installations and work completions.
MANAGEMENT: For your manpower unit, delegate, organize work of others; get subordinates to accept responsibility and agree on objectives. Effectively audit performance of subordinates and follow-up. Recommend appropriate personnel actions (i.e., hiring, firing, promotion, demotion, compensation, etc.)
Requirements
mechanical
codes
standards
permits
design
man‑hour
CODES, STANDARDS & SYSTEM REQUIREMENTS: Understand mechanical systems and appropriate codes and industry standards. Obtain permits and plan checks where necessary. Provide design assistance to sales force as required.
MAN-HOUR PLAN REDEMPTION: Ability to redeem assigned Service Agreements, Service Projects, and Facility Services Agreements at planned or less than planned man-hours while exceeding customer expectations and contractual commitments.
Benefits
GROSS PROFIT REDEMPTION: Ability to redeem assigned Service Agreements, Service Projects, Facility Services Agreements and Service T&M (SPOT) at planned or estimated gross profit.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1997
Year Established
The company was established in 1997, marking the beginning of its journey as a leader in mechanical systems and services.
specializes in designing, installing, and servicing heating, ventilation, air conditioning, and plumbing systems.
has a nationwide presence and handles complex, large-scale projects.
undertakes projects ranging from commercial office buildings to industrial facilities and residential developments.
operates across diverse sectors including healthcare, education, retail, and government.
renowned for its innovative approach to solving mechanical system challenges.
services are essential in creating comfortable, energy-efficient environments in various settings.
focuses on sustainability and energy efficiency, continuing to grow its portfolio of cutting-edge solutions.
Culture + Values
Safety First
Customer Focused
Integrity and Accountability
Continuous Improvement
Collaboration and Teamwork
Innovation
Environment + Sustainability
2050
Target Year for Net Zero
The company is committed to achieving Net Zero emissions by this date, demonstrating a long-term commitment to sustainability.
Investing in energy-efficient technologies and systems
Offering sustainable solutions for HVAC systems
Promoting renewable energy integration in projects
Minimizing waste through recycling programs
Reducing carbon footprint in operations and projects
Inclusion & Diversity
Fostering an inclusive environment where all employees can thrive
Encouraging diverse talent in recruitment and leadership roles
Providing resources for employee growth and development