Resident Liaison Officer

Description

• Collaborate closely with site managers, operatives and client representatives to support smooth project delivery.
• Maintain accurate records of resident interactions, feedback and agreed actions.
• Arrange and attend resident consultation meetings, home visits, and pre-start appointments.
• Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made.
• Handle concerns, complaints and queries professionally, ensuring resident satisfaction.
• Act as the primary point of contact for residents throughout the works programme.
• Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes.
• Ensure all communication and documentation aligns with health & safety, legal and client requirements.

Requirements

• Excellent written and verbal communication skills with a calm, approachable manner.
• Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction.
• Highly organised, proactive and solution-focused.
• Awareness of challenges faced by residents with dementia or other cognitive impairments.
• Confident working collaboratively with site teams and clients.
• Strong empathy and the ability to support vulnerable individuals with professionalism and care.
• Full UK driving licence (essential).

Benefits

• 1 paid volunteer day each year
• Ongoing training, support and opportunities for progression, we promote from within
• Competitive salary
• Perkbox - access to free coffees, cinema tickets, discounts and well-being offers
• Up to £2,000 colleague referral fee
• Long-service awards
• Car allowance
• 25 days’ annual leave + bank holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance