Warranty Service Coordinator
Jeld-Wen, Inc.
Manage warranty service, coordinate with customers, techs, and process orders.
9 days ago ago
$22 - $37
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Spokane, WA
Office Full-Time
Company Size
16,000 Employees
Service Specialisms
Manufacturing
Window & Door Solutions
Sustainability
Building Materials
Construction Services
Engineering
Design
Product Innovation
Sector Specialisms
Residential
Commercial
New Build
Renovation
Public Sector
Private Sector
Fire Rated Doors
Coastal Applications
Role
What you would be doing
erp orders
work scheduling
safety compliance
jobsite liaison
change orders
subcontract management
- Understand customer requirements and make commitments, considering VPI capacities. Communicate those commitments to the customer by email, phone, text message, etc.
- Receive, edit, input and confirm customer orders and quotations using the company ERP.
- Schedule work to be performed by service techs using Cantor, Salesforce, SharePoint and Procore.
- Follow established safety rules and actively participate the company’s Accident Prevent Program.
- Maintain close relationships with jobsite professionals. You are the communication link related to all facets of a service, including scheduling, production, delivery, and punch lists completion.
- Create and distribute change order requests as needed. Process credit card authorization forms.
- Work closely with customers, the outside sales team and field service technicians to satisfy customer requests promptly.
- Make independent decisions to satisfy customer needs, such as contracting third-party subcontractors, ordering specialty equipment, local jurisdictions (permits), and hiring temporary labor.
What you bring
microsoft office
associate degree
customer service
database
problem solving
construction
- Occasionally lifts 25lbs
- Ability to diffuse difficult conversations.
- Strong verbal and written communications skills.
- Understand the construction industry and have some technical window knowledge.
- Ability to work under limited supervision.
- Two-year college degree or five years of experience in construction industry or manufacturing.
- Highly proficient in Microsoft Office.
- Proficient in basic data entry
- Ability to perform several tasks concurrently with ease and professionalism.
- Strong math skills.
- Works well in a team environment, with a diverse workforce.
- Proven problem solving skills.
- Deadline and detail oriented.
- Must be highly proficient in Microsoft Office including Outlook, Word, and Excel.
- Minimum of 2 years of experience in a customer service role.
- Experience with database software, ability to quickly learn new software.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Customer Service Jobs in Spokane United StatesTechnical Admin Jobs in Spokane United StatesCommercial Administrator Jobs in Spokane United StatesProject & Site Admin Jobs in Spokane United StatesProject Coordinator Jobs in Spokane United StatesGeneral Admin & Support Jobs in Spokane United StatesProject Administrator Jobs in Spokane United StatesCustomer Service Jobs in Spokane Valley United States
Company
Overview
Founded 1960
Historical Milestone
The company was established in 1960 with its initial millwork plant in Oregon.
Public Listing 2017
IPO Milestone
Marking a pivotal growth milestone, the company went public in 2017 after recapitalization by Onex in 2011.
Multi-billion Revenues
Financial Success
Generates significant revenue from products including interior/exterior doors, wood, vinyl, and aluminum windows.
100+ Sites Globally
Operational Presence
Operates over 100 manufacturing and distribution sites across approximately 16–19 countries.
- Specialises in serving both new‑construction and repair/remodel segments across residential and non‑residential markets.
- Notable brands under its umbrella include LaCANTINA, VPI in North America, and Swedoor and DANA in Europe.
- Has achieved recognition on Newsweek’s ‘Most Trustworthy Companies in America’ list multiple years running.
- Unique moment: faced a rare court-ordered divestiture of a factory in 2021 due to antitrust action, highlighting its industry prominence.
- Integrity: We conduct business with honesty, transparency and ethical behavior.
- Quality: We are dedicated to delivering high‑quality products and services that meet or exceed customer expectations.
- Innovation: We embrace innovation and continuously seek new ways to improve our products, processes and services.
- Customer Focus: Our customers are at the center of everything we do; we listen to their needs and strive to exceed expectations.
- Teamwork: We believe in the power of collaboration and respect each other’s opinions to work toward common goals.
- Sustainability: We are committed to environmental stewardship and strive to minimize our impact on the environment.
35% Sustainable Wood
Wood Sourcing Achievement
Achieved 35% of global wood sourcing from sustainable or certified sources, representing a significant improvement over previous efforts.
56% Waste Reduction
Manufacturing Waste Reduction
Reduced manufacturing waste to landfill at the Pottsville, PA facility by 56% within a six-month period.
100% Renewable Energy
Energy Sourcing Achievement
Five European facilities are now powered entirely by renewable energy sources, marking a major step toward sustainability goals.
Net‑Zero by 2050
Climate Commitment
Committed to achieving net-zero Scope 1 and Scope 2 greenhouse gas emissions by 2050, aligning with global climate targets.
- Denmark’s Swedoor brand launched a door recycling project to advance circularity.
- ENERGY STAR® Partner of the Year (2024) for leadership in energy efficiency and low‑VOC products.
- Recognized as one of America’s Climate Leaders (2025) for GHG emissions intensity reduction.
44% Board Women
Diverse Leadership
The company ensures gender diversity at the highest leadership level.
300+ DE&I Courses
Training Programs
The organization offers extensive training in diversity, equity, and inclusion.
52% Ethnically Diverse hires
Diverse Talent Pipeline
Reflects a commitment to ethnic diversity in early career and internship roles.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio