Warranty Service Coordinator at Jeld-Wen, Inc. in Spokane, WA | USD22-37 | Kablio

Role

Description

erp orders

work scheduling

safety compliance

jobsite liaison

change orders

subcontract management

Understand customer requirements and make commitments, considering VPI capacities. Communicate those commitments to the customer by email, phone, text message, etc.
Receive, edit, input and confirm customer orders and quotations using the company ERP.
Schedule work to be performed by service techs using Cantor, Salesforce, SharePoint and Procore.
Follow established safety rules and actively participate the company’s Accident Prevent Program.
Maintain close relationships with jobsite professionals. You are the communication link related to all facets of a service, including scheduling, production, delivery, and punch lists completion.
Create and distribute change order requests as needed. Process credit card authorization forms.
Work closely with customers, the outside sales team and field service technicians to satisfy customer requests promptly.
Make independent decisions to satisfy customer needs, such as contracting third-party subcontractors, ordering specialty equipment, local jurisdictions (permits), and hiring temporary labor.

Requirements

microsoft office

associate degree

customer service

database

problem solving

construction

Occasionally lifts 25lbs
Ability to diffuse difficult conversations.
Strong verbal and written communications skills.
Understand the construction industry and have some technical window knowledge.
Ability to work under limited supervision.
Two-year college degree or five years of experience in construction industry or manufacturing.
Highly proficient in Microsoft Office.
Proficient in basic data entry
Ability to perform several tasks concurrently with ease and professionalism.
Strong math skills.
Works well in a team environment, with a diverse workforce.
Proven problem solving skills.
Deadline and detail oriented.
Must be highly proficient in Microsoft Office including Outlook, Word, and Excel.
Minimum of 2 years of experience in a customer service role.
Experience with database software, ability to quickly learn new software.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1960

Historical Milestone

The company was established in 1960 with its initial millwork plant in Oregon.

Public Listing 2017

IPO Milestone

Marking a pivotal growth milestone, the company went public in 2017 after recapitalization by Onex in 2011.

Multi-billion Revenues

Financial Success

Generates significant revenue from products including interior/exterior doors, wood, vinyl, and aluminum windows.

100+ Sites Globally

Operational Presence

Operates over 100 manufacturing and distribution sites across approximately 16–19 countries.

Specialises in serving both new‑construction and repair/remodel segments across residential and non‑residential markets.
Notable brands under its umbrella include LaCANTINA, VPI in North America, and Swedoor and DANA in Europe.
Has achieved recognition on Newsweek’s ‘Most Trustworthy Companies in America’ list multiple years running.
Unique moment: faced a rare court-ordered divestiture of a factory in 2021 due to antitrust action, highlighting its industry prominence.

Culture + Values

Integrity: We conduct business with honesty, transparency and ethical behavior.
Quality: We are dedicated to delivering high‑quality products and services that meet or exceed customer expectations.
Innovation: We embrace innovation and continuously seek new ways to improve our products, processes and services.
Customer Focus: Our customers are at the center of everything we do; we listen to their needs and strive to exceed expectations.
Teamwork: We believe in the power of collaboration and respect each other’s opinions to work toward common goals.
Sustainability: We are committed to environmental stewardship and strive to minimize our impact on the environment.

Environment + Sustainability

35% Sustainable Wood

Wood Sourcing Achievement

Achieved 35% of global wood sourcing from sustainable or certified sources, representing a significant improvement over previous efforts.

56% Waste Reduction

Manufacturing Waste Reduction

Reduced manufacturing waste to landfill at the Pottsville, PA facility by 56% within a six-month period.

100% Renewable Energy

Energy Sourcing Achievement

Five European facilities are now powered entirely by renewable energy sources, marking a major step toward sustainability goals.

Net‑Zero by 2050

Climate Commitment

Committed to achieving net-zero Scope 1 and Scope 2 greenhouse gas emissions by 2050, aligning with global climate targets.

Denmark’s Swedoor brand launched a door recycling project to advance circularity.
ENERGY STAR® Partner of the Year (2024) for leadership in energy efficiency and low‑VOC products.
Recognized as one of America’s Climate Leaders (2025) for GHG emissions intensity reduction.

Inclusion & Diversity

44% Board Women

Diverse Leadership

The company ensures gender diversity at the highest leadership level.

300+ DE&I Courses

Training Programs

The organization offers extensive training in diversity, equity, and inclusion.

52% Ethnically Diverse hires

Diverse Talent Pipeline

Reflects a commitment to ethnic diversity in early career and internship roles.

Articles

Company Overview

Careers at JELD-WEN

Sustainability Initiatives

Role

Description

erp orders

work scheduling

safety compliance

jobsite liaison

change orders

subcontract management

Understand customer requirements and make commitments, considering VPI capacities. Communicate those commitments to the customer by email, phone, text message, etc.
Receive, edit, input and confirm customer orders and quotations using the company ERP.
Schedule work to be performed by service techs using Cantor, Salesforce, SharePoint and Procore.
Follow established safety rules and actively participate the company’s Accident Prevent Program.
Maintain close relationships with jobsite professionals. You are the communication link related to all facets of a service, including scheduling, production, delivery, and punch lists completion.
Create and distribute change order requests as needed. Process credit card authorization forms.
Work closely with customers, the outside sales team and field service technicians to satisfy customer requests promptly.
Make independent decisions to satisfy customer needs, such as contracting third-party subcontractors, ordering specialty equipment, local jurisdictions (permits), and hiring temporary labor.

Requirements

microsoft office

associate degree

customer service

database

problem solving

construction

Occasionally lifts 25lbs
Ability to diffuse difficult conversations.
Strong verbal and written communications skills.
Understand the construction industry and have some technical window knowledge.
Ability to work under limited supervision.
Two-year college degree or five years of experience in construction industry or manufacturing.
Highly proficient in Microsoft Office.
Proficient in basic data entry
Ability to perform several tasks concurrently with ease and professionalism.
Strong math skills.
Works well in a team environment, with a diverse workforce.
Proven problem solving skills.
Deadline and detail oriented.
Must be highly proficient in Microsoft Office including Outlook, Word, and Excel.
Minimum of 2 years of experience in a customer service role.
Experience with database software, ability to quickly learn new software.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1960

Historical Milestone

The company was established in 1960 with its initial millwork plant in Oregon.

Public Listing 2017

IPO Milestone

Marking a pivotal growth milestone, the company went public in 2017 after recapitalization by Onex in 2011.

Multi-billion Revenues

Financial Success

Generates significant revenue from products including interior/exterior doors, wood, vinyl, and aluminum windows.

100+ Sites Globally

Operational Presence

Operates over 100 manufacturing and distribution sites across approximately 16–19 countries.

Specialises in serving both new‑construction and repair/remodel segments across residential and non‑residential markets.
Notable brands under its umbrella include LaCANTINA, VPI in North America, and Swedoor and DANA in Europe.
Has achieved recognition on Newsweek’s ‘Most Trustworthy Companies in America’ list multiple years running.
Unique moment: faced a rare court-ordered divestiture of a factory in 2021 due to antitrust action, highlighting its industry prominence.

Culture + Values

Integrity: We conduct business with honesty, transparency and ethical behavior.
Quality: We are dedicated to delivering high‑quality products and services that meet or exceed customer expectations.
Innovation: We embrace innovation and continuously seek new ways to improve our products, processes and services.
Customer Focus: Our customers are at the center of everything we do; we listen to their needs and strive to exceed expectations.
Teamwork: We believe in the power of collaboration and respect each other’s opinions to work toward common goals.
Sustainability: We are committed to environmental stewardship and strive to minimize our impact on the environment.

Environment + Sustainability

35% Sustainable Wood

Wood Sourcing Achievement

Achieved 35% of global wood sourcing from sustainable or certified sources, representing a significant improvement over previous efforts.

56% Waste Reduction

Manufacturing Waste Reduction

Reduced manufacturing waste to landfill at the Pottsville, PA facility by 56% within a six-month period.

100% Renewable Energy

Energy Sourcing Achievement

Five European facilities are now powered entirely by renewable energy sources, marking a major step toward sustainability goals.

Net‑Zero by 2050

Climate Commitment

Committed to achieving net-zero Scope 1 and Scope 2 greenhouse gas emissions by 2050, aligning with global climate targets.

Denmark’s Swedoor brand launched a door recycling project to advance circularity.
ENERGY STAR® Partner of the Year (2024) for leadership in energy efficiency and low‑VOC products.
Recognized as one of America’s Climate Leaders (2025) for GHG emissions intensity reduction.