Client Solutions Partner

You’ll own escalations, incidents, site vibes, and vendor coordination. If a UPS blips, you’re ensuring the Client feels informed. If the landscaping is off or the entry gate is on the fritz, you’re on it. If the Client needs help, you’re the one they go to.

• Be the primary point of contact for all operational and service matters.
• Lead post-incident reviews with clear next steps.
• Make sure our Client is happy with our services.
• Translate technical operations into Client-friendly updates.
• Own Client communication during incidents—you’ll turn “generator failover” into “Here’s what’s happening, why it’s under control and what to expect next.”
• Ensure the site looks and feels world-class, because Client experience starts at the front gate.
• Get internal teams and vendors moving because they want to, not because you said so.
• Spot patterns and push improvements before the Client even asks.
• Influence internal teams and vendors to jump when the Client needs it because people trust and respect you.
• Keep contractual SLAs and KPIs on track and tell the story behind the numbers.
• Manage vendors to overall Client experience like landscaping, custodial, waste collection and recycling, pest control, and yes—cookouts.
• Empower internal teams to execute on Client needs.
• Advocate fiercely for our Clients across EdgeCore.

EdgeCore isn’t just a landlord—we’re the behind-the-scenes partner making sure our Clients’ operations run flawlessly. We believe the Client experience is as critical as our uptime. That’s why we’re creating a new type of role in the data center world: someone who lives in operations but speaks fluent “Client,” someone who can translate a breaker trip into plain English and turn a pest control schedule into peace of mind. If you like data centers, love Clients, and aren’t afraid to make things happen across teams you don’t directly manage, this role was built for you.

Master of Site Vibes

• You enjoy talking shop about power, cooling, and networks with the best of them.
• Strong proficiency in reviewing single-line diagrams across all core data center disciplines: electrical, mechanical, controls, security, fire/life safety, telecom, and supporting infrastructure.
• Must pass a pre-employment background check.
• You translate tech to human—Clients trust you because you make complex simple.
• Excellent writing and communication skills and ability to present information in a compelling format.
• Ability to thrive in a fast-paced environment, delivering high-quality work under strict deadlines.
• Strong organizational skills, with the ability to prioritize and manage multiple projects simultaneously in a high-pressure setting.
• A technical communicator who understands data center systems and can explain them simply.
• Proven ability to handle sensitive information with tact, discretion, confidentiality, and sound judgment.
• Demonstrated success in data center project management and/or Client relationship management.
• Own onboarding and business reviews that deliver value, spark conversation, and never drag.
• A trusted partner who builds lasting relationships with Client operational teams.
• 3 - 5 years of experience in data center operations, project management, or technical Client support.
• A natural influencer who gets internal teams to rally around Client priorities.
• Strategic thinker and ability to think like an owner in all decision-making.

• 3 weeks of PTO annually, plus 11 paid holidays.
• Travel is expected to be approximately 10 - 20% but may increase as the business and volume of work evolves.
• This is a full-time salaried position, including a performance-based annual bonus as well as equity compensation.
• Company-paid life insurance & disability insurance.
• Medical, dental & vision insurance coverage.
• Base pay range: $130,000 - $160,000 depending on experience. This role currently requires in office or on-site presence four days per week.
• Company sponsored employee assistance and discount programs.
• Health & Dependent Care Flexible Spending Accounts (FSAs), Health Savings Account (HSA).
• 401(k) retirement savings plan with a company contribution.