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Shift Supervisor - Starbucks Cielo Vista
Simon Property Group
Oversee store operations, coach partners, ensure service quality and safety.
4d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
El Paso, TX
Onsite
Company Size
3,000 Employees
Service Specialisms
Specialty leasing
Pop‑ups
Kiosks
In‑line leasing
Turnkey operations
Store design & development
Rapid store development
Logistics & fulfillment
Sector Specialisms
Retail Leasing
Property Management
Marketing and Promotions
Amenities and Customer Services
Digital Initiatives
Sustainability Efforts
Retail
Commercial Real Estate
Role
What you would be doing
store operations
beverage prep
cash handling
operational tools
partner coaching
customer service
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
- Utilizes operational tools to achieve operational excellence during the shift.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
- Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Comply with, coach and model a dress code that prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink
What you bring
customer service
retail knowledge
teamwork
leadership
flexibility
attendance
- Ability to learn quickly
- Knowledge of the retail environment
- Customer service experience in a retail or restaurant environment - 1 year
- Ability to build relationships
- Ability to work as part of a team
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
- Strong interpersonal skills
- Effective oral communication skills
- Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Maintains regular and punctual attendance
- Ability to direct the work of others
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Training + DevelopmentInformation not given or found
Interview process
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People also searched
Company
Overview
Born in 1993
Year of Founding
The company was formed through the merger of two prominent firms in 1993.
250 Properties
Real Estate Portfolio
The company owns and manages a diverse portfolio of nearly 250 properties across multiple regions.
200M sq ft
Managed Space
Over 200 million square feet of commercial space is under the company's management.
S&P 100 Rank
Market Position
As an S&P 100 constituent, the company is recognized as a leading real estate investment trust.
- Its portfolio spans regional malls, Premium Outlets, The Mills and international joint‑ventures across North America, Europe and Asia.
- Typical projects include high‑end mall redevelopments, outlet expansions and mixed‑use transformations integrating retail, dining and entertainment.
- The company led bold acquisitions—like Taubman, J.C. Penney and Forever 21—reshaping the retail landscape and rescuing distressed brands.
- Specialises in experiential retail, blending shopping with food halls, theaters, EV charging stations and digital amenities.
- Notably, its international joint ventures power premium outlet centers in Japan, South Korea and Europe, showcasing global reach.
- Acting with integrity and fairness.
- Committed to operational excellence.
- Valuing collaboration and teamwork.
- Fostering a culture of innovation and creativity.
- Respecting and valuing diversity of thought and experience.
- Dedicated to delivering outstanding customer service.
- Holding themselves accountable for results.
By 2030
Net Zero Carbon Emissions Goal
Committed to achieving net zero carbon emissions across operations.
25%
Energy Consumption Reduced
Achieved a 25% reduction in energy consumption since 2015.
75%
Energy-Efficient Lighting
Over 75% of properties use energy-efficient lighting systems.
90%
Water Conservation Practices
Integrated water conservation in over 90% of properties.
- Committed to LEED certification for new developments and major renovations.
- Aiming for zero waste at more than 50% of properties.
41% Leadership Roles
Women in Leadership
Women hold 41% of senior leadership positions across the organization.
2025 Diversity Goals
Diversity Milestones
Aiming to increase representation of women and minorities in executive roles by 2025.
30% Board Representation
Gender Diversity
Women hold 30% of seats on the Board of Directors.
- The company regularly measures and reports diversity metrics across all levels of the organization.
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