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Resident Services Manager I
Windsor Communities
Oversee community operations, resident experience, and coordination with support and sales.
6d ago
$56,888
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Suwanee, GA
Onsite
Company Size
2,000 Employees
Service Specialisms
Property Management
Leasing
Concierge Services
Dry Cleaning Services
Package Services
Pet Services
Sector Specialisms
Residential
Apartment Property Management
Community Development
Property Management
Customer Service
Role
What you would be doing
funnel crm
work order
inspection software
budget tracking
invoice processing
move‑in docs
- Manage the notice to vacate process overseeing the execution of all associated paperwork and system related action items.
- Perform move-in day welcome appointments to greet and orient new residents to the community.
- Assist in the management of Funnel CRM queue management.
- Detail monthly variances found in the operating statement, along with corresponding recommendations to the direct manager.
- Process monthly invoices in adherence to the Procurement Policy.
- Review maintenance make-ready/move-in/move-out schedules to efficiently handle move-outs and ensure timely preparation for upcoming move-ins.
- Ensure timely response to resolve or escalate resident issues appropriately.
- Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents. Conducts post work order follow-ups to ensure customer satisfaction.
- Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection software platform, and facilitating the promotion and administration of the TIDY program.
- Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and greeting of prospects.
- Conduct post-move in communication to residents to ensure customer satisfaction.
- Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
- Prepare move-in day documentation, Happy Co move-in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move-in experience for incoming residents.
- Proactively monitors expenses and adjusts spending in accordance with monthly operating budgets.
- Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
- Lead resident package management efforts.
What you bring
microsoft 365
funnel crm
property management
sales experience
undergraduate
3 years
- Knowledge of Microsoft Office 365 required.
- Knowledge of Funnel CRM preferred.
- Working knowledge of property management and prop-tech systems.
- Three years related experience and/or training; or equivalent combination of education and experience.
- Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills. Undergraduate degree is preferred.
- Experience working in a multifamily environment and/or property management operations.
- Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
- Transferable apartment industry sales related experience preferred.
- An equivalent combination of education and experience will also be considered.
- Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
- $68,265 ($56,888 + $11,377 bonus potential)
- Opportunities for growth—we invest in our team’s development.
- 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1960
Year Founded
This significant milestone marks the beginning of a long-standing commitment to excellence in real estate development and management.
- The company focuses on creating and managing high-quality residential communities across the U.S., providing residents with exceptional living experiences.
- Windsor Communities operates properties in prime markets, with an emphasis on urban and suburban developments.
- Their portfolio includes a mix of multi-family apartments, luxury residences, and commercial spaces.
- The firm is committed to sustainable growth and investing in innovative designs that adapt to ever-changing community needs.
- Known for its hands-on approach to property management, ensuring operational excellence and customer satisfaction.
- Notable projects include large-scale residential complexes, urban mixed-use developments, and high-end living communities.
- They aim to foster vibrant communities that blend convenience, comfort, and modern amenities.
- The company has consistently been recognized for its growth, quality, and commitment to creating lasting value.
- We believe in a culture of respect, integrity, and professionalism.
- Our success is driven by our people and their commitment to excellence.
- We foster a collaborative and supportive environment, encouraging personal growth and teamwork.
- We are dedicated to providing exceptional customer service and creating lasting relationships.
- We value innovation and embrace new technologies to continuously improve our operations.
Net Zero 2050
Carbon Emissions Target
Aiming to become carbon neutral by 2050 through comprehensive sustainability strategies.
- Committed to sustainable practices across properties.
- Implemented energy-efficient systems, waste reduction, and water conservation efforts.
- Invests in green building certifications like LEED and Energy Star.
- Properties feature energy-saving technologies, such as LED lighting and smart thermostats.
- We strive to create a diverse and inclusive workforce where every individual feels valued.
- We prioritize gender equality and have initiatives in place to support female leadership.
- We are committed to providing equal opportunities for all employees, regardless of background or identity.
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