Dispatcher
Rudolph Libbe Group
Coordinate service requests, schedule technicians, and manage customer communication.
15 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Walbridge, OH
Field
Company Size
1,000 Employees
Service Specialisms
Building Systems
Carpentry
Civil / Sitework
Concrete
Fabrication Shop
Facility Management
Guided Process Solutions
Masonry
Sector Specialisms
Automotive
Commercial/Retail
Education
Food Processing
Government/Institutional
Healthcare
Hospitality/Recreation
Industrial/Manufacturing
Role
What you would be doing
customer communication
technician scheduling
service software
data maintenance
service quotes
dispatch coordination
- Communication with the customers, both internal and external, to assure that all commitments are met.
- Work with the technicians to coordinate their schedules and provide them with the necessary information needed to complete the service call, preventative maintenance or service projects, as well as technician appointments.
- Assist project coordinators in scheduling technicians for projects.
- Assist service technicians and project coordinators with needed purchase orders.
- Maintain data coming from the service technicians’ mobile application.
- Work with service accounting personnel to resolve questions on completed service calls.
- Create service field quotes for technicians as needed and generate service calls when approved.
- Collaborate with multiple dispatchers to ensure seamless dispatch operation.
- Assist with tasks as directed by Dispatch Supervisor.
- Forecast future schedule for technicians.
- Facilitate service requests from customers by coordinating with service technicians and other personnel to make sure a customer’s needs are being addressed in a timely manner.
- Utilize Service Software for service call setup, tech scheduling and updates.
- Review and update open service calls.
What you bring
microsoft office
high school
dispatch experience
construction experience
multi-task
teamwork
- Ability to multi-task
- Strong follow up
- Effective communicator
- Able to adapt
- Strong computer skill, including but not limited to Microsoft Office.
- Active listening
- High School or GED
- Experience in a high performance construction or service industry
- Three (3) or more years dispatch or administrative experience
- Ability to work well and contribute in a team environment.
- Calm under pressure
- Strong interpersonal skills.
- Attention to detail
- Strong organization skills
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1955
Year Founded
The company's foundation marked the beginning of its journey to becoming a leader in the construction and development industry.
- The company specializes in industrial, commercial, and institutional construction projects, providing a range of services from pre-construction to project completion.
- Notable projects include large-scale manufacturing facilities, high-profile commercial buildings, and complex institutional structures.
- The company is known for its commitment to safety, delivering projects on time and within budget, and fostering long-term client relationships.
- With a robust financial foundation, the company has weathered market shifts, emerging as a trusted partner for businesses across multiple sectors.
- Their work spans diverse industries, from advanced manufacturing to healthcare, where they address unique challenges with customized construction solutions.
- A commitment to safety, health, and the well-being of employees and customers
- Integrity and transparency in all business practices
- Excellence in delivering high-quality, cost-effective solutions
- Innovation and continuous improvement in processes and technology
- Collaboration and teamwork to achieve success for clients and employees
- Respect for people, diversity, and the environment
Net Zero by 2050
Commitment to Sustainability Goals
Achieving net zero emissions by 2050 through comprehensive strategies.
- Focuses on energy-efficient building designs, renewable energy solutions, and sustainable construction practices.
- Promotes the use of sustainable materials and eco-friendly practices in construction projects.
- Emphasizes reducing carbon footprint through energy management strategies and waste reduction.
- Partners with clients and suppliers to ensure alignment with sustainability goals.
- Has a strong commitment to diversity and inclusion in the workplace
- Focuses on hiring a diverse workforce and promoting equal opportunities for all employees
- Initiatives include mentoring programs, training, and career advancement opportunities for underrepresented groups
- Has specific gender-related goals and measures to improve gender balance within the company
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