Program Manager

Description

• Support program design refinements based on data analysis, market feedback, and policy updates.
• Develop and improve processes and systems to enhance program efficiency.
• Ensure QA/QC procedures are followed and all technical documentation meets program standards for the processing of incentives, program administration fund management, and billing review.
• Foster strong relationships with affordable housing developers, owners, and property managers to promote participation.
• Lead outreach and recruitment strategies to engage eligible multifamily properties.
• Support organizational and program development by representing New Ecology at conferences, identifying grant opportunities, preparing grant proposals and writing case studies to create new opportunities to expand New Ecology’s visibility and impact in the region.
• Manage all aspects of day-to-day program operation, including contracting, program budgets, forecasts, invoicing, and contract deliverables.
• Manage project pipelines and ensure timely completion and incentive disbursement.
• Provide responsive and accessible customer service to participating owners and contractors.
• Engage internal teams on project pipeline management.
• Collaborate with internal technical experts across engineering, building decarbonization, green building services, and field services staff to ensure smooth program delivery and team resourcing, including weekly status meetings.
• Oversee creation of marketing and educational materials for community engagement.
• Perform policy, market, and program analysis to drive continuous improvements in program design, efficiency, scalability, and impact.
• Provide program coordination, including facilitating weekly status meetings and maintaining project milestones and reporting;
• Serve as the primary liaison between Energize Delaware, implementation partners, housing owners, and community stakeholders, delivering monthly program updates to Energize Delaware and maintaining regular communication on program impact.
• Maintain accurate program documentation for reporting, audit, and evaluation purposes.
• Track key performance metrics (e.g., energy savings, incentives paid, participation levels) and engage team on advancement of impact.
• Develop and maintain data-driven performance tracking systems (energy savings, budget performance, and stakeholder engagement) in collaboration with other team members;

Requirements

• Ability to communicate complex ideas clearly both orally and in writing including a range of styles such as informational program reports, project case studies, outreach materials, and proposals for grants or competitive projects;
• Experience reviewing legal contracts, leases, non-disclosure agreements, etc.;
• Practical experience designing and maintaining systems that support cross-disciplinary resourcing and execution of program work;
• Demonstrated experience successfully managing program budgets, direct experience with public utility or government incentive program administration preferred;
• An understanding of affordable housing development and asset management, energy efficiency, and/or green building construction and decarbonization within the construction or development sectors preferred;
• Ability to manage and interpret data and financial calculations, including advanced proficiency in Excel and other data software programs;
• Minimum work and education requirements: 5 years of work experience, or a Bachelor’s Degree and 3-5 years of work experience, or a Master’s Degree and 2+ years of work experience in a field that emphasizes a multidisciplinary approach to problem-solving, such as sustainability studies, urban planning, architecture, engineering, business management, environmental sciences, construction or public administration.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance