Starbucks Lead Barista

Description

• Connect guests with events and offers by staying informed about relevant information
• Utilizes operational tools to achieve operational excellence during the shift.
• Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
• Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction
• Maintain regular and punctual attendance
• Follow health, safety, and sanitation guidelines for all products and equipment
• Meet store operating policies and standards
• Organize opening and closing duties as assigned.
• Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
• Provide feedback to store manager on team performance during shift
• Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards
• Responsible for role modeling our customer service commitment
• Execute store operations during scheduled shifts.
• Assist with training
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
• Accurately rings customer orders and follows proper cash handling procedures
• Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
• Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
• Maintain a clean and organized workspace

Requirements

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• Ability to direct the work of others
• Customer service experience in a hospitality or restaurant environment - 1 year
• Ability to work as part of a team
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
• Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as
• Knowledge of the restaurant and hospitality environment
• Effective oral communication skills
• Maintain a calm demeanor during periods of high volume or unusual events
• Ability to build relationships
• Strong interpersonal skills
• Ability to learn quickly
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance