Technical Support Advisor
Worcester Bosch
Provide technical support for heating products via phone, email, chat and video.
10 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Worcester, England, United Kingdom
Office Full-Time
Company Size
4,000 Employees
Service Specialisms
Engineering
Technical Services
Design
Consulting
Product Development
Sector Specialisms
Air Conditioning
Cylinders
Gas boiler
Heat Pump
LPG
Oil boiler
Solar panels
Heating
Role
What you would be doing
- Perform against a set qualitative and quantitative KPI’s.
- Focus on the needs of the customer to ensure best in class technical support is maintained.
- To ensure that advice is delivered `Right First Time’
- Liaise with internal departments to ensure flow of accurate and up to date technical information to appropriately support current, historical, and new products.
- Delivery of pre & post sales technical support to external and internal customers through multiple communication channels.
What you bringBenefits
- Access to further education through the apprentice levy
- Enhanced pension contributions
- Subsidised onsite café and canteen
- Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
- Networking opportunities across Bosch UK including a mentoring programme
- Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
- Hybrid working options available
- Discounts on products from across the Bosch Group
- Volunteering days
- Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal wellbeing
- Cycle to work scheme with discounts on push-bikes, e-bikes and accessories - depending on eligibility criteria
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- 25 days annual leave per year plus bank holidays
- Access to self-service training platform containing over 200 Bosch approved programmes
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- A leader in heating technology.
- A pioneer in energy-efficient solutions, offering cutting-edge systems for heating and hot water.
- Specializes in gas, oil, and renewable heating technologies, including solar thermal and heat pumps.
- Provides reliable solutions for both residential and commercial clients, focusing on energy efficiency and performance.
- Projects include domestic heating systems to large-scale commercial installations.
- Develops products meeting stringent environmental standards, maintaining a reputation for quality and innovation.
- Consistently recognized for commitment to delivering high-performance and durable systems.
- Customer First
- Innovation
- Sustainability
- Quality
- Collaboration
- Integrity
- Passion
Net Zero 2050
Climate Goal
The company has set a goal to achieve net zero carbon emissions by 2050, aligning with global sustainability efforts.
Carbon Neutral 2021
Achieved Milestone
The company achieved carbon neutrality in 2021, marking a significant step toward reducing its environmental impact.
- Energy-efficient manufacturing processes
- Use of renewable energy sources in production
- Investment in low carbon technologies
- Focus on reducing waste to landfill
- Gender balance initiatives in leadership roles
- Focus on increasing female participation in engineering
- Targeted recruitment programs for diverse talent
- Regular employee engagement surveys to measure inclusivity
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio