Servicetitan
Cloud‑based SaaS platform powering back‑office, scheduling, dispatch, invoicing and marketing for trades businesses.
4 hours ago
$19 - $25
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
United States
Onsite
Company Size
3,049 Employees
Service Specialisms
Sector Specialisms
Description
customer support
solution design
bug reporting
feedback management
problem solving
support tools
The CSA role involves using support tools to assist customers via phone, chat, email, and screen‑sharing sessions. You’ll become a product expert, craft creative solutions and workflows, and influence product changes by reporting bugs. Additionally, you will champion customer needs by sharing feedback with internal stakeholders.
- Provide customer support via phone, chat, email, and screen‑sharing.
- Create tailored solutions and workflows as a product expert.
- Report bugs and track their resolution with development teams.
- Convey customer feedback to internal stakeholders.
- Apply strong critical‑thinking, problem‑solving, and troubleshooting skills.
Requirements
empathy
problem solving
quickbooks
complex software
critical thinking
adaptability
We seek candidates with strong people skills – empathetic, patient, confident, good‑humored, and able to interact with diverse personalities. The ideal person thrives in a feedback‑oriented, rapidly changing environment, is self‑motivated, and can master complex software. Strong critical‑thinking, problem‑solving, and troubleshooting abilities are essential, and QuickBooks or accounting knowledge is a plus.
- Demonstrate empathy, patience, confidence, and good humor in interactions.
- Thrive in a fast‑changing, feedback‑driven environment.
- Master complex software independently.
- QuickBooks or accounting knowledge is a plus.
Benefits
Ready to be a Titan? We accompany our customers every step of the way, from partnership to the end of their journey, working hard while having fun. If you’re excited about helping small business owners in the trades, love technology, and aren’t afraid of a challenge, our customer support team is where you belong. As a Customer Support Advocate (CSA) you’ll become a ServiceTitan subject‑matter expert and quickly grow your career. Our CSAs enjoy the highest internal transfer rate and endless opportunities to build exceptional customer experiences.
We support your career with flexible time off, flextime, and autonomous work, plus extensive learning and development programs including onboarding and leadership training. Recognition comes through Bonusly, peer‑nominated awards, and more. Our holistic benefits cover company‑paid medical, dental, vision, FSA/HSA, 401k match, telehealth, parental leave, fertility services up to $20k, surrogacy, adoption reimbursement, maternity support, breast‑milk shipping, pet insurance, legal advisory, and financial planning tools.
The expected hourly rate for U.S. candidates is $19.42‑$25.96, with compensation varying globally based on location. Total compensation includes base salary, an annual bonus, equity, and the comprehensive benefits package described above.
- Enjoy flexible time off, flextime, and autonomous work.
- Access extensive learning, onboarding, and leadership training.
- Earn recognition through Bonusly and peer‑nominated awards.
- Receive company‑paid medical, dental, vision, FSA/HSA, 401k match, and telehealth.
- Benefit from parental leave, fertility services up to $20k, surrogacy, adoption reimbursement, maternity support, breast‑milk shipping, pet insurance, legal advisory, and financial planning tools.
- Receive annual bonus, equity, and a comprehensive benefits suite.
- Earn an hourly rate of $19.42‑$25.96 (U.S.) plus additional compensation.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
$625 million raised
Initial Public Offering Financing
The company went public on December 12, 2024, raising $625 million and debuting with a significant stock surge on Nasdaq.
$62 billion processed
Annual Transaction Volume
By mid-2024, the platform processed over $62 billion in transaction volume, reflecting its scale and influence in the industry.
- Launched a cloud platform in 2012 to modernize trades businesses.
- Integrates scheduling, dispatch, CRM, invoicing, payments, marketing, and analytics into one system.
- Supports both residential and commercial contractors in industries like HVAC, plumbing, electrical, pest control, and landscaping.
- Expanded internationally with a development hub in Armenia and acquired companies like Aspire and Convex to enhance its platform.
- Features include AI-powered tools ( Titan Intelligence ), integrated financing, mobile technician apps, and robust reporting.
- Serves clients from single-location plumbing shops to large MEP contractors managing complex jobs.
- Began as a summer project to help the founders' fathers' contracting businesses and grew into a public tech firm.
Culture + Values
- Customer Obsession
- Own It
- Continuous Improvement
- High Standards
- One Team
Environment + Sustainability
2030
Net Zero Target
Aiming to achieve net zero emissions by the year 2030, demonstrating a strong commitment to sustainability and climate action.
- Working to reduce operational carbon footprint
- Focus on energy efficiency and reducing waste
Inclusion & Diversity
- Fostering a diverse, inclusive culture where all employees are valued and respected
- Ensuring equal opportunities for growth and advancement
- Continuing to make measurable progress toward gender parity and diversity at all levels