

Cloud‑based SaaS platform powering back‑office, scheduling, dispatch, invoicing and marketing for trades businesses.
4 hours ago
$19 - $25
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
United States
Onsite
Company Size
3,049 Employees
Service Specialisms
Sector Specialisms
The CSA role involves using support tools to assist customers via phone, chat, email, and screen‑sharing sessions. You’ll become a product expert, craft creative solutions and workflows, and influence product changes by reporting bugs. Additionally, you will champion customer needs by sharing feedback with internal stakeholders.
We seek candidates with strong people skills – empathetic, patient, confident, good‑humored, and able to interact with diverse personalities. The ideal person thrives in a feedback‑oriented, rapidly changing environment, is self‑motivated, and can master complex software. Strong critical‑thinking, problem‑solving, and troubleshooting abilities are essential, and QuickBooks or accounting knowledge is a plus.
Ready to be a Titan? We accompany our customers every step of the way, from partnership to the end of their journey, working hard while having fun. If you’re excited about helping small business owners in the trades, love technology, and aren’t afraid of a challenge, our customer support team is where you belong. As a Customer Support Advocate (CSA) you’ll become a ServiceTitan subject‑matter expert and quickly grow your career. Our CSAs enjoy the highest internal transfer rate and endless opportunities to build exceptional customer experiences.
We support your career with flexible time off, flextime, and autonomous work, plus extensive learning and development programs including onboarding and leadership training. Recognition comes through Bonusly, peer‑nominated awards, and more. Our holistic benefits cover company‑paid medical, dental, vision, FSA/HSA, 401k match, telehealth, parental leave, fertility services up to $20k, surrogacy, adoption reimbursement, maternity support, breast‑milk shipping, pet insurance, legal advisory, and financial planning tools.
The expected hourly rate for U.S. candidates is $19.42‑$25.96, with compensation varying globally based on location. Total compensation includes base salary, an annual bonus, equity, and the comprehensive benefits package described above.