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Office Manager
Mr. Rooter Plumbing Of Virginia Beach
Oversee daily administrative operations, manage AR/AP functions, supervise the Customer Service team, and ensure efficient use of ServiceTitan platform.
13d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Virginia Beach, VA
Office Full-Time
Company Size
20 Employees
Service Specialisms
Plumbing
Drain Cleaning
Water Heater Installation
Sewer Line Services
Leak Detection
Pipe Repair
Emergency Plumbing Services
Commercial Plumbing Services
Sector Specialisms
Residential
Commercial
Role
What you would be doing
servicetitan
performance analysis
inventory management
kpi monitoring
performance feedback
data management
- Work closely with ownership and leadership to support business goals and implement process improvements.
- Supervise and support the CSR team to ensure high-quality customer interactions.
- Outbound phone calls to existing, and new customers
- Maintain office supply inventory and vendor coordination.
- Create and analyze performance dashboards and reports from ServiceTitan.
- Drive revenue by seizing opportunities within our pipeline
- Oversee daily use of ServiceTitan for job scheduling, dispatching, and customer communication.
- Ensure accurate data entry, job costing, and technician timecard management within the platform.
- Train team members on ServiceTitan features and best practices.
- Monitor CSR KPIs such as booking rates, call response times, and customer satisfaction.
- Assist with tracking and reporting of all campaigns in relation to the call center
- Oversee call handling scripts, booking procedures, and performance metrics.
- Manage day-to-day office operations, workflow, and administrative procedures.
- Oversee scheduling, call handling, and dispatch efficiency.
- Outbound calls to follow-up on pending estimates
- Assist with networking events as needed
- Provide coaching, training, and performance feedback to CSRs.
What you bring
service titan
leadership
csrs management
sales mindset
fast paced
high energy
- Proficiency with ServiceTitan (REQUIRED).
- Exceptional leadership, organizational, and communication skills.
- Experience managing CSRs or customer service teams (required).
- Strong sales oriented mindset.
- Ability to thrive in a fast-paced, high-volume environment.
- High energy and motivational.
- 4 + years of office management experience, preferably in the home services or plumbing industry.
- Opportunities for advancement and leadership growth.
- Health insurance
- Supportive, family-oriented team environment where your voice matters.
- Health and dental benefits
- 401(k) matching
- Paid time off
- Paid holidays, PTO, and performance-based bonuses.
- Competitive salary
- Vision insurance
- Competitive salary based on experience.
- Dental insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted
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Company
Overview
- A trusted local plumbing service provider serving Virginia Beach since its inception.
- The business specializes in both residential and commercial plumbing, handling tasks ranging from routine repairs to large-scale installations.
- The business is known for its commitment to customer satisfaction, offering emergency services and plumbing upgrades.
- The business provides an array of services, including drain cleaning, water heater installation, and sewer line repairs.
- With an experienced team, the business delivers timely and professional plumbing solutions to homes and businesses in the area.
- The business offers standout 24/7 emergency services, ensuring customers never have to wait long for essential repairs.
- Treat you with the same respect and integrity that they treat their own friends and family
- Creating a culture with an exemplary work ethic is just as important as plumbing
- Offer a career path for growth and success
50%
Water Usage Reduction
Low-flow toilets and efficient showerheads and faucets reduce water consumption significantly.
50%
Water Efficiency
Faucet aerators minimize water flow while maintaining performance.
20–60%
Flushwater Savings
Dual-flush toilets provide significant water savings per flush, offering two flush options.
- Promote tankless water heaters to reduce energy consumption through on-demand heating.
- Support greywater recycling systems and rainwater harvesting for irrigation and non-potable reuse.
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