Service Delivery Manager

Description

• Proactively identify opportunities for additional revenue and support the tendering and pricing process.
• Participate in securing and maintaining the long-term future of contracts.
• Build and maintain strong relationships with existing clients and suppliers to meet business requirements/objectives.
• Lead and manage tradesmen and subcontractors, ensuring timely, high-quality service delivery.
• Oversee work planning and resource allocation to ensure smooth operations.
• Manage and oversee the effective delivery of OUTCO contracts, ensuring compliance with client specifications and company policies.
• Support the client retention programme through excellent service and proactive engagement for the Grounds Maintenance Division.
• Provide insightful data to improve processes and activities.
• Maintain quality standards via the Company Quality System, including compliance with BS EN 9001 and environmental standards ( BS EN ISO 14001:1996 ).
• Report all accidents, near misses, and any health, safety and environmental concerns raised.
• Ensure that all company systems are used effectively and appropriately to ensure compliancy with GDPR regulations at all times.
• Ensure all health and safety procedures are adhered to and implemented at the point of delivery, conducting risk assessments, monitoring the implementation of control measures, and actively participating in the maintenance, improvement and promotion of the overall Company health and safety culture.

Requirements

• Proven background in workforce planning and resource management.
• Ability to work well independently and under pressure in a fast paced, changing environment, with excellent decision-making skills, showing flexibility to travel and conduct out of hours duties as and when required.
• Excellent written and verbal communication skills.
• Consistently punctual, organised, and dependable, with a positive and creative attitude when solving problems.
• Proven ability to multitask and accomplish tight deadlines.
• Proficiency in all Microsoft Office applications.
• A willingness to take responsibility for the successful delivery of a project.
• Professional, fair, honest and respectful manager to lead teams by example.
• Ability to solve client issues and concerns creatively.

Benefits

• Career development and training opportunities.
• 33 days annual leave (pro rata based on joining date), including bank and public holidays.
• Competitive salary at £27,000.
• OUTCO Inspire via Reward Gateway for discounted shopping.
• Volunteering days.
• Salary Sacrifice Car Scheme.
• Work vehicle provided for business use only.
• Salary Sacrifice Company Pension Scheme.
• Death in Service benefit.
• Company Employee Assistance Programme.
• GP24 access to 24/7 GP appointments and advice.
• Mobile working.

Training + Development

Interview process

Visa Sponsorship

Security clearance