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Help Desk Operator - Emirati Future Leaders

Khidmah

Provides integrated facility management, maintenance, cleaning, landscaping, pest control and concierge services.

Manages service request logging, coordination, and reporting in CAFM/CMMS.

6d ago

Junior (1-3 years), Entry-level

Full Time

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Onsite

Company Size

3,257 Employees

Service Specialisms

Facilities Management

Property Management

Engineering Services

Cleaning Services

Security Services

Energy Management

Landscaping

Pest Control

Sector Specialisms

Residential

Commercial

Retail

Government

Education

Hospitality

Integrated Facilities Management

Landscaping

Role

What you would be doing

cmms logging

ppm coordination

performance reporting

client communication

data accuracy

hse compliance

Maintain organized filing and record systems in line with company policies.
Maintain accurate and up-to-date asset and maintenance records in the CAFM/CMMS system.
Report hazards, near misses, and incidents immediately and assist in implementing corrective actions.
Support daily scheduling and escalation of urgent or critical issues to maintain smooth service delivery.
Acting as the central communication hub between clients, technicians, and management teams, the role is responsible for logging, monitoring, and closing all service requests through the Computer-Aided Facilities Management (CAFM) or Computerized Maintenance Management System (CMMS).
Handle complaints courteously and follow up to ensure customer satisfaction.
Accept accountability of his/her individual user accounts, and maintain confidentiality
In addition to all job specific responsibilities, all employees are required to adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Khidmah HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.
Generate daily, weekly, and monthly performance reports covering PPM, RM, and response metrics.
The Helpdesk Operator plays a pivotal role in ensuring the efficient coordination and delivery of maintenance and facility-related services.
Communicate effectively with clients, contractors, and internal teams to ensure timely updates and resolution.
Coordinate and monitor Planned Preventive Maintenance (PPM) and Reactive Maintenance (RM) work orders to ensure timely execution within SLAs.
Assist in preparing operational summaries, shift handovers, and performance reports.
Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.
Act as the main point of contact for all service requests, ensuring timely logging, classification, and assignment through the CAFM/CMMS system.
Ensure compliance with internal procedures, client requirements, and regulatory guidelines.
Follow up with technicians and supervisors to ensure tasks are completed, updated, and closed accurately in the system.
Ensure whoever handles sensitive company information have taken the Security Awareness Training
Comply with Khidmah Information Security Policies
Provide prompt, professional responses to customer inquiries and service requests.
The Helpdesk Operator ensures data accuracy, timely response to service calls, and adherence to performance standards
Conduct regular data checks to ensure system accuracy and support management or client audits with proper documentation.
Be aware of and fulfil their information security responsibilities
Adhere to company Health, Safety & Environment (HSE) and Quality Management standards.

What you bring

english

incident reporting

firewall

high school