Customer Service Representative

Description

• Contribute to and lead special projects, such as system improvements, high end complex ordering/billing processes, various reports, data mining, queries for pricing, business intelligence reporting, or similar
• Work with other departments on behalf of customer service such as Marketing, Sales, Supply Chain, etc.
• Reviews letters of credit for international customers for viability, appropriateness, and risk reduction
• Assists in export traffic management functions including routing pickup and delivery of freight for air and ocean cargo; freight consolidation; freight quotations; selection of consolidators, brokers, and freight forwarders
• Cross train with and potentially back-up any of several other customer support areas as needed to provide depth of operations within the functions
• Administer all parts of the systems set up for the order to payment portions of ERP
• Coordinates International shipping requirements with distribution centers - coordinates and applies all appropriate country specific international shipping documentation such as commercial invoices, shippers’ letter of instruction, country of origin, export controls, licenses, and trade certificates such as NAFTA
• Coordinates shipping and scheduling requirements with various Rain Bird Distribution locations, freight carriers, freight consolidators, and freight forwarders

Requirements

• Bookkeeping experience is highly valued
• Provide excellent judgment in ambiguous situations, use creative problem solving, and take action when needed
• BS or BA degree in Marketing, Business, or Management Information Systems (MIS) or a related field; equivalent professional experience considered.
• Demonstrated success working in a team environment and leadership skills
• Master’s degree in Marketing, Business, or Management Information Systems and/or related field
• Self-starter with good organizational skills and able to handle multiple tasks
• Use expert level skills in Microsoft Excel to refine data presentations and support business direction or action
• Strong verbal and written communications skills
• 2 - 3 years’ experience in some of the following areas: management information systems, customer service, order processing, field or internal sales, supply chain management, bookkeeping/accounting, experience with ERP’s, or marketing experience such as entry level product management
• Possess working knowledge of irrigation products, systems, and customers
• 3 - 5 years international logistics experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance