Field Service Coordinator

Description

• Perform daily audits to confirm products and services are correctly invoiced.
• Help resolve customer service agreement issues within Service Delivery KPIs.
• Provide caring and professional service to installers and their contacts, assisting with any issues to ensure smooth installations.
• Assist with monthly reporting requirements.
• Handle inbound calls within Field Service KPIs.

Requirements

• Knowledge of Pronto, Salesforce, or other ERP/CRM systems (preferred but not essential).
• Intermediate to advanced proficiency in Word and Excel.
• At least 2 years of experience in a customer service position involving both administrative tasks and phone-based support.
• Excellent communication skills with internal departments and contractors.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance