Digital Managed Service Agreements (MSA) Program Manager

Description

• Manage contract negotiations, renewals, and expansions with clients.
• Coordinates with cross-functional disciplinary teams to align services with client expectations and company standards.
• Ensure compliance with legal, regulatory, and contractual obligations.
• Monitor service performance metrics and implement continuous improvement strategies across managed services agreements.
• Responsible for client relationships; maintaining strong relationships, understanding their needs and business objectives.
• Provide leadership and guidance to the managed services teams, fostering a culture of excellence and accountability, supporting training and continuous development initiatives for team members.
• The Digital MSA teams are responsible for IT/OT systems on life sciences manufacturing sites e.g. PAS, PLC, HMI, OEM, BMS, Historian, and MES.
• Work to drive and promote a safe site culture with the Digital MSA teams across the business.
• Support the development of new managed service business in Ireland, and Europe. To grow the business this may include managing a site in the short to medium term, where required.
• Prepare and present detailed reports on the status, progress, and outcomes of managed services agreements to both clients, and Milestone leadership.
• Oversee and manage the delivery of multiple managed services agreements to ensure client satisfaction and service quality.

Requirements

• Strong understanding of process control principles and industrial automation systems.
• Knowledge of regulatory standards and compliance requirements in Life Sciences industries e.g. GAMP, ISA-S88, ISA-95, ISA-62443.
• Knowledge of or familiarity with DeltaV control systems.
• Master’s degree in Business Administration
• Required to comply with client and company global policies, procedures and guidelines, regulatory requirements and current Good Manufacturing Practices (cGMP) in the performance of day-to-day activities.
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels.
• Ability to lead and motivate teams, ensuring high performance and adherence to service standards.
• Knowledge of or familiarity with Rockwell and Siemens PLC’s.
• Analytical mindset with strong problem-solving abilities and attention to detail.
• Bachelor's degree in Automation, Information Technology, or related field.
• Knowledge of or familiarity with MES e.g. Aveva PI, Syncade/PAS-X.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance