Manages all reporting requirements for client, program and corporation.
Work closely with Compliance to ensure that the company's training programs incorporate essential compliance components
Works with program operations and general management teams to address training needs, methods, curriculum, and effectiveness
Monitor new hires recorded calls and provide appropriate coaching & feedback to leadership team
Designs, develops and delivers technical, sales, and soft skills training based on client and staff needs
Ensures training meets quality standards and expectations of client, center, and corporation
Provides status updates to Call Center Director on training outcomes and programs
Manages costs and ensures corporate guidelines are adhered to
Provides coaching and development for up to 30 days post training for new hires.
Supports sales team and center management team with new programs throughout development, implementation and maintenance
Evaluates and delegates work assignments based on training needs and scope of work
Attends internal calibration sessions to ensure program compliance and balance
Coach and mentor new hires through the first 90 days of employment
Makes recommendations to training agenda or curriculum, as necessary
Manages training supplies to ensure budgetary compliance
Consults with operations, talent acquisition, and quality to determine training needs, procedural updates, trainee performance, etc.
Requirements
office 365
lead perfection
five9
bachelor’s
2+ years
bilingual
Maintains positive, consistent and effective communication with staff, peers and senior management
Ability to provide feedback and demonstrate a variety of coaching methods
Excellent presentation skills
Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice
Bilingual skills both English and Spanish perferred
Independent thinker
Superior communication skills: both written and verbal
Experience with Lead Perfection- a plus
Frequent sitting
Experience in a call center environment
Knowledge of Windows-based systems, Microsoft Office 365
A Bachelor’s degree from an accredited university or college with major coursework in management, training, education, psychology, or other related field
Experience with Five9 a plus
Significant experience (2+ years) in training design, delivery, and assessment experience
Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills.
Frequent use of hands
Constant work performed in a climate-controlled training/classroom environment
Some previous telemarketing or phone sales experience
Ability to monitor and record improvements in performance
Good understanding of business acumen
Demonstrated ability to influence and motivate across all levels of employees in multiple locations
Computer experience/knowledge
Excellent listening skills
A wide degree of creativity and latitude is expected
Frequent standing
Benefits
Remote work and training modules as needed
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Numerical Data
Example Figure
Example description of the numerical data.
Founded with a vision to revolutionize home automation and smart technology.
Renuity offers integrated smart solutions for both residential and commercial spaces.
Their solutions optimize energy use, increase convenience, and improve overall quality of life.
Focused on creating innovative home experiences with cutting-edge technology and design.
Has a strong presence in the energy and utilities sectors, providing sustainable solutions.
Specializes in creating custom home automation systems tailored to each client's needs.
The company is dedicated to making homes smarter, more efficient, and more secure.
Uses advanced technologies like AI and IoT to enhance user control and energy management.
Their smart home solutions have been implemented in numerous high-profile projects.
Culture + Values
Teamwork is at the heart of everything we do.
We bring together the diverse talents of our employees to overcome any challenge.
We’re not afraid to take smart risks—finding new ways to better serve our customers.
We treat everyone fairly—from customers to partners to employees.
We encourage everyone to take ownership of their work and enjoy the results achieved.
Environment + Sustainability
20× stronger
Coating Strength
Commercial epoxy floor coating formula ensures durability and longevity, minimizing environmental impact through reduced waste.
Our floor coatings are made in the USA using sustainable materials.
Our professional installation services come with a lifetime warranty, reducing the need for replacements and cutting down on material consumption.
Our energy-efficient window replacements feature ENERGY STAR certified Low-E glass and multicavity frames, helping to lower heating and cooling demands.
Inclusion & Diversity
2023‑2024
Great Place to Work Certification
The company has been certified as a Great Place to Work for the years 2023-2024, reflecting its commitment to fostering an inclusive and positive workplace culture.
Committed to equal opportunity—welcoming candidates from all backgrounds.
Provides accommodations under the ADA or similar laws during application and employment.
No publicly disclosed gender ratio or specific gender‑based targets.