Production Manager

Description

• Communicate professionally with customers.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Keep show room and office organized and presentable.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Resolve conflicts and complaints immediately.
• Discuss and obtain written permission for any changes in contracted work.
• Oversee jobs to a 5 star Review
• Update daily log with status of job and upcoming schedule.
• Deliver on expectations contracted in the sales process.
• Attend at least one form of training per year.
• Abilty to resolve simple repairs
• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Complete job costing reports within 24 hours of completing an installation.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Be available to attend training seminars at owner’s discretion.
• Confirm scope of work and compensation with installers prior to start of job.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.
• Work weekly and monthly to hit sales installation goals.
• Walk the customer through job at completion and collect final payment.
• Continue to educate self on new flooring.
• Communicate job progress daily.
• Manage job to hit profit objective.

Requirements

• Able to make reasonable decisions.
• Able to maintain organization while working on multiple sites.
• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Previous experience ordering product accurately.
• Flooring installation preferred.
• Be available for Home Shows.

Benefits

• Bonus based on performance
• Company card
• Paid training provided
• Computer and App based work line
• 401(k) matching
• Retirement plan with match
• Free uniforms
• Competitive salary
• Bonus and incentives

Training + Development

Interview process

Visa Sponsorship

Security clearance