PROGRAM COORDINATOR TECHNOLOGY SERVICES

Description

The role supports the delivery of innovative business solutions and reliable technology infrastructure, overseeing cross‑divisional initiatives, coordinating high‑impact programs, and acting as a liaison between leadership, project teams and stakeholders.

There are two focus areas: (a) Committee & Council (24‑month) – overseeing divisional administration, business operations, and committee/council initiatives; providing operational oversight, driving clarity on deliverables, streamlining processes, and preparing documentation and reports; and (b) Engagement (12‑month) – providing administrative and logistical support for engagement initiatives such as employee recognition, diversity and inclusion, coordinating planning, budgeting, and event delivery.

Core responsibilities common to both positions include implementing program plans, tracking timelines and budgets, providing administrative support such as scheduling and documentation, preparing reports and presentations, managing SharePoint sites and dashboards, serving as a point of contact for stakeholders, delivering customer service, handling confidential information, and using corporate systems in accordance with information management practices.

• Coordinate divisional administrative functions and operational processes.
• Serve as central point of coordination for program logistics, aligning business operations with executive priorities.
• Prepare tailored materials for executive updates, Council and Committee reporting.
• Facilitate onboarding, consultation sessions, and program communications with internal stakeholders.
• Plan, schedule, track budgets, and deliver employee engagement, recognition, diversity and inclusion events.
• Liaise with internal and external stakeholders, manage consultation activities, and represent Technology Services at meetings and workshops.
• Produce reports, presentations, and communication materials; compile and analyze data for performance tracking.
• Implement detailed program plans and monitor timelines, milestones, and deliverables.
• Track program budgets and expenditures, ensuring accuracy and compliance.
• Provide administrative support: schedule meetings, coordinate logistics, maintain documentation, and follow up on actions.
• Maintain centralized divisional resources such as SharePoint sites and dashboards.
• Respond promptly to stakeholder inquiries and escalate issues as required.
• Deliver customer service, resolve issues, and manage confidential information per corporate standards.
• Utilize corporate systems and desktop applications for data and document management.
• Attend meetings and events as Technology Services representative, ensuring documentation and communication.
• Conduct research, compile data, and support policy or program analysis for decision‑making.

Requirements

Required qualifications include a post‑secondary education in business, communications, public policy, human resources or a related field (or equivalent experience), extensive experience coordinating programs and projects in large organizations, strong writing and proofreading skills for senior audiences, experience with stakeholder engagement, research and data analysis, knowledge of municipal operations and relevant legislation, excellent organizational, interpersonal and collaboration abilities, professionalism with confidential data, proficiency in Microsoft Office and collaboration platforms, ability to work independently, travel as needed, and flexible availability including evenings and weekends.

• Demonstrate professionalism, discretion, and adherence to municipal legislation and procurement procedures.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and collaboration platforms.
• Work independently, travel across the City of Toronto and GTA, and adapt to flexible work hours including evenings and weekends.

Benefits

The City emphasizes equity, diversity and inclusion and provides accommodations in line with the Accessibility for Ontarians with Disabilities Act (AODA) for applicants who require assistance throughout the recruitment process.

Training + Development

Interview process

Visa Sponsorship

Security clearance