Help Desk Technician

As a Help Desk Technician, you will be a vital member of Murphy’s IT team. You will be responsible for providing fast and useful technical assistance in operating computers and phone systems. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and work toward a solution.

• Ensure all users have the appropriate security clearance, and authorization, and need to know, and are aware of their security responsibilities
• Support the management and technical team by being an organizational bridge of communication and specifications
• Ensuring all information systems are operated, maintained, and disposed of per compliance directives
• Supporting, monitoring, testing, and troubleshooting hardware, software, and IT issues

• Ability to quickly learn new technologies and concepts
• Ability to support, monitor, test, and troubleshoot hardware and software
• Strong problem-solving and analytical skills
• Proficient in Windows operating systems
• Proficient with IOS devices
• Excellent communication skills that include listening, verbal, and written skills
• Proficient in tools of communication (Word, Excel, PowerPoint, Outlook, etc.)

• A collaborative, family-friendly work environment
• A personal time off plan that rivals our competitors
• Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.