Senior Vice President, Client Services Life Sciences/Manufacturing
Cushman & Wakefield
Lead client services for Life Sciences & Manufacturing, driving growth and service excellence.
2 days ago ago
$267,750 - $315,000
Expert & Leadership (13+ years)
Full Time
Boston, MA
Onsite
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
What you would be doing
operational delivery
safety culture
client retention
financial management
strategic planning
innovation
- Oversees the successful operational delivery of contractual scope.
- Represents the values of C&W Services to the account teams and the clients
- Leading safety culture for the accounts, ensuring all programs are in place and account personnel understand safety as the priority
- Champions diversity and creates an environment of inclusion
- Builds rapport with Business Development, Marketing & Solutions, Client Services, and other functions (Legal, HR, Finance, Technology) to support delivery of services to the customer and minimize risk to C&W Services
- Introduction and implementation of innovative ideas and best practices at accounts on a quarterly basis
- Coach, mentor, and develop future organizational leaders
- Establishes account growth and renewal plans and engages cross functional resources throughout the renewal lifecycle to improve the readiness of the account ensure retention and growth
- Manages, schedules, and attends Quarterly Business Review and Annual Business review meetings for key accounts and engages internal executive leadership participation
- Develops front line service delivery team and leadership, measuring and ensuring safety culture dominance, technical competence, and proactive service orientation
- Building evolving client retention strategies to stay in front of client movement
- Coordinates the involvement of company personnel, including support and management resources in order to meet account performance objectives and customers’ expectations.
- Updates executive leadership team on strategic account plans and accomplishments, opportunities/risks and financial results while forecasting anticipated impacts to plan.
- Aligns to establish productive, professional relationships with key customers, seeking to build trust and partnership at strategic levels of the clients
- Implementation of account strategic plans aligned with C&W Services goals and supporting of client initiatives
- Communicates regularly with key customers on company updates, initiatives, and other pertinent information
- Drive innovation in how we execute for clients, optimizing how to function to bring more value to the clients
- Accountable for delivering top and bottom-line financial results
- Owns the responsibility to identifies new growth opportunities that may involve new service lines, geographies, Cushman & Wakefield cross sell
- Proactively leads a joint company strategic account planning process that develops mutual performance objectives, financial targets and critical milestones.
- Proactively assess, clarify, and validate customers’ needs on an ongoing basis
- Develop annual operating budgets and periodic forecasts, responsible for full P&L, client retention, expansions, new logo growth in partnership with BD
What you bring
life sciences
manufacturing
facility management
b2b leadership
project management
mba
- Must be result- driven and could manage projects to get desired outcomes.
- Acts as a true business partner of customers’ business. Must listen, be curious and passionate to explore opportunities that will mutually benefit both parties
- Exceptional senior customer relationship management skills and experience in Life Sciences and Manufacturing
- Able to manage multiple priorities while influencing the direction of multiple teams to deliver a diverse set of requirements.
- B2B leadership experience, proven accomplishments driving value through services
- CIP results: YOY improvement in key survey metric scores including areas of communication, interaction, innovation scores
- Ability to work effectively in a culturally and educationally diverse environment
- Ability to implement and enforce procedures
- Must be able to manage effectively in a matrix-style organization to lead high-performance team.
- Well established negotiation and communication skills
- Ability to be a strategic thinker to drive continuous improvement and innovation to improve the customers’ business
- Have a mindset of continuous improvement and process-oriented controls
- Strong organizational abilities
- Highly proficient and effective at presenting to executive level audiences.
- Motivate people to create high-performing teams
- Possesses a growth mindset and works with positive intent
- Experience and understanding of Life Sciences, Manufacturing, and associated Facility Services.
- Bachelor’s degree in business related field or equivalent experience with strong business and financial aptitude, MBA preferred
- Ability to travel 50% for both internal and external meetings
- Innovative individual who employs entrepreneurial characteristics, problem solver with strong business acumen
- Experience in a business development and senior delivery role is strongly recommended.
- Minimum of eight years of experience in facility management services and/or B2B support MFG or Life Science clients, including five or more years in major account management.
- New service line expansion (C&W Services and/or Cushman & Wakefield Cross Sell) and $ value added YOY
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Interview process
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Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
- With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
- Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
- The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
- A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
- Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
- Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
- Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
- Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
- Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
- Partnering with clients to set science-based targets by 2025.
- 52% reduction in entire value chain emissions since 2019.
- Electrify vehicle fleet globally by 2035.
- Waste reduction and recycling programs implemented globally by end-2024.
- Single-use plastics eliminated from offices by end-2025.
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
- Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
- Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
- Aiming to elevate women's representation—no specific percentage disclosed.
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