Sr Manager, Enterprise Systems & Integration Operations
American Water
Lead integration, batch processing, and system availability across enterprise platforms.
1 days ago ago
$98,800 - $165,100
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Camden, NJ
Hybrid
Company Size
6,800 Employees
Service Specialisms
Water Treatment
Water Distribution
Environmental Services
Infrastructure Management
Water Resources Management
Sector Specialisms
Water Quality
Wastewater Service
Infrastructure
Water Treatment
Water Distribution
Water Testing and Analysis
Water Resources
Regulatory Compliance
Role
What you would be doing
batch processing
tech evaluation
hybrid cloud
operational efficiency
system monitoring
cost forecasting
- Provide design feedback into all current and planned systems that would benefit from enhancements to or requisite capabilities for new integration, batch processing or resiliency and reliability services
- Oversee integration, automated batch processing, and system availability, while guiding team vision, strategy, and planning in coordination with related teams.
- Evaluate technology choices such as native cloud, SaaS and open source by querying providers, conducting POCs and providing evaluations of each opportunity, including ROI evaluations under projected volumes of use
- Ensures system integration, automated batch processing, and enhanced system availability security capabilities align with and integrate with our broader hybrid cloud / data center ecosystem
- Continuously improve patterns, practices, and operational efficiency within the team.
- Cultivate a customer / employee orientation across all team members and peer
- Provide clear and transparent feedback to T&I peers, senior leadership, and business teams
- Implement proactive system monitoring and cost management solutions so business areas and technical domains can easily track, monitor, forecast and optimize their performance needs and costs
- Forecast and budget associated costs on a monthly/annual basis based upon the current/past spend.
What you bring
terraform
cloudformation
mulesoft
api management
splunk
bachelor’s
- Possess a sound understanding of technologies such as RESTful and SOAP, HTTP/HTTPS protocol usage, proxies, security concepts and controls of public interfaces
- Infrastructure as code: Automation tooling with Terraform or CloudFormation
- 6-8 years’ functional / technical experience with custom developed applications / products
- Expertise in API systems such as Mulesoft, SAP CPIS, AWS API Gateway, Apigee or similar API management tools
- 4+ years of related technical individual contributor experience in cloud service provider
- Monitoring: Working knowledge of logging and telemetry systems such as (Splunk, Loggly, App Dynamics, CloudWatch, SAP CALM) and or native IPaaS log and monitoring systems
- 5 years’ experience leading or technically leading a technology function
- Strong customer and user experience focus
- Bachelor’s in Computer Science / Information Technology / Information Systems / Accounting or Business or related field of Engineering
- Demonstrable history of working with SaaS, native cloud technologies and migration processes
- Familiarity with various software design and architectural patterns
- Over 10 years overall experience with Information Technology / Information Systems
- Experience presenting to and interfacing with internal customers
- Detail oriented
- Successful experience with implementing strategy across an organization
- Excellent interpersonal and communication skills and proven ability to work effectively at all levels in the organization
- Strategic skills to develop long term visions and the ability to translate them into actionable roadmaps that are broadly accepted
- Possess good knowledge about modern SAP technologies, modern extensibility paradigms to extend the core without modifying it
- Proven track record of successful team leadership and development
- Programming and multi-operating system administration experience skills required
- Familiarity with agile methodology
- Knowledge of capabilities and limitations of cloud technologies
- Positive “glass half-full” attitude, pleasant to work with, focused on customer satisfaction
- Knowledge in design and deployment of integration, automation and operations systems in a hybrid cloud environment
- Masters or MBA preferred
- Good presentation skills engaging a variety of audiences potentially up to the ELT
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
Since 1886
Year Established
The company was founded in this year, marking the beginning of its journey in water and wastewater services.
14M+ People
Serve Millions Daily
The company delivers water and wastewater services to over fourteen million people across the United States.
24 States
National Presence
The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.
130+ Years
Legacy of Excellence
With over a century of experience, the company has built a reputation as a leader in water systems and operations.
- Provides vital water and wastewater services, ensuring communities have access to clean water.
- Has a long history of managing water infrastructure in partnership with municipalities.
- Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
- Known for innovation in water management, offering sustainable solutions to modern water challenges.
- A trusted provider for residential, commercial, and industrial customers across the U.S.
- Safety first – safety is our top focus for every employee, customer and community we serve.
- Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
- One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
- Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
- High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.
75% reduction
Injury Rate Improvement
The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.
20 billion kWh
Solar Energy Generation
Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.
6.4 billion gallons
Water Saved
Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.
≤1%
Affordable Water Bills
Average residential bills are capped at ≤1% of median household income, ensuring affordability.
- Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
- Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
- Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
- Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
- Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
- Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
- In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.
#11 Ranking
Forbes Best Employers for Diversity
Recognized as one of the top employers for diversity in the U.S.
4 Years
Consistently top-scoring utility in the Disability Equality Index.
2022 Pay Equity
Conducted a comprehensive pay equity analysis across the organization.
Four Consecutive Years
Included in the Bloomberg Gender Equality Index for four years.
- Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
- Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
- Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
- Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
- Annual Performance Plan includes Employee Diversity as performance metric.
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