Senior Service Engineer- North Central, USA at Carrier in Peoria, IL | USD118,000-165,000 | Kablio

Role

Description

diagnostics

technical support

fault diagnosis

site support

customer liaison

product expertise

Respond to gateway calls in a quick and professional manner.
Assist field personal with complex problems on light applied equipment.
Perform highly complex diagnostic procedures.
Prepare reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement.
Provides technical support to the field on all light applied equipment.
Diagnose faults and identify solutions for the field teams.
Provide job site support on cases that require advanced troubleshooting.
Maintain frequent contact with key customers which requires a high degree of tact and courtesy.
Ensure that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.
Answer gateway cases to support CCS on light applied equipment.
Communicate technical information to technical/non-technical stakeholders including senior leadership.
Assist the field to deliver quick efficient service to the end users.
Maintain effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate.
Identify product issues and work to identify solutions.
Act as the expert in product knowledge/subject matter.

Requirements

bachelor's

hvac

microsoft office

problem solving

leadership

5+ years

Bachelor’s Degree from a recognized college or university in Mechanical Engineering, Electrical Engineering, Construction Management, or building HVAC.
Exceptional written and verbal communication skills.
5+ years of experience in the HVAC industry
Strong problem solving, planning and management skills.
Ability to read and understand scope of work.
Ability to lead and motivate teams.
Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines.
High School Diploma or GED
1+ years of experience with the Microsoft Office Suite
Clean and valid driver’s license
Field experience and an understanding of the installation and operation of HVAC equipment.

Benefits

Health Care benefits: Medical, Dental, Vision; wellness incentives
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Retirement benefits
Disability: Short-term and long-term disability
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Life Insurance and Accidental Death and Dismemberment
Tuition Assistance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 170 Countries

Global Reach

Carrier operates in over 170 countries worldwide, showcasing its extensive global presence and diverse customer base.

A global leader in high-performance building technologies, with a focus on energy-efficient solutions.
Started as part of United Technologies, Carrier has a long history of innovation in HVAC, refrigeration, and fire safety.
Their product portfolio includes systems for heating, ventilation, air conditioning, refrigeration, and fire detection.
Carrier has contributed to significant projects worldwide, from large commercial buildings to sustainable residential solutions.
With a focus on reducing environmental impact, Carrier integrates cutting-edge technology in its products.
From smart building management systems to integrated refrigeration solutions, Carrier leads in the energy-efficient building sector.

Culture + Values

Respect: Others are treated the way they would like to be treated.
Integrity:onesty、accountability and ethics are prioritized.
Inclusion: Efforts are made to create an environment where everyone feels included, regardless of differences.
Innovation: Constant efforts are made to develop, improve and achieve sustainable growth.
Excellence: Delivering high-quality products and services with urgency and flawless execution.
Passion for Customers: Success is tied to the success of customers.
Play to Win: Aiming to be the best in everything that is done.
Choose Speed: Decisions and actions are taken with a focus on speed.
Achieve Results: Performing effectively with integrity.
Dare to Disrupt: Innovating and seeking sustainable solutions.
Build Best Teams: Developing diverse teams and empowering them to move faster.

Environment + Sustainability

Net-Zero by 2050

Long-Term Emissions Goal

Aims to achieve net-zero greenhouse gas emissions across the entire value chain by 2050.

42% Reduction

Scope 1 and 2 Emissions Target

Seeks to reduce absolute Scope 1 and 2 GHG emissions by 42% by 2030, measured from the 2021 baseline.

$4B Investment

Climate Solutions Funding

Plans to invest over $4 billion by 2030 in intelligent climate and energy solutions.

1 Gigaton Avoided

Customer Emissions Impact

Aims to help customers avoid more than 1 gigaton of GHG emissions by 2030.

Reduce absolute Scope 3 GHG emissions by 25% by 2030 (from 2021 baseline).
Achieve carbon-neutral operations.
Reduce energy intensity by 10% across operations.
Divert more than 95% of operational waste from landfill.
Deploy water stewardship programs globally, prioritizing water-scarce locations.
Road map strategies: electrification & energy efficiency; digitally-enabled energy solutions; low-GWP refrigerants; sustainable materials.
Science-Based Targets Initiative validation of GHG targets aligned to 1.5 °C trajectory.

Inclusion & Diversity

Global diversity rose to 50%

Executive representation

Global executive diversity increased from 27% female and U.S. people of color executives in 2015 to 50% in 2023.

Women execs grew to 32%

Global leadership

Global women executives increased from 20% in 2015 to 32% in 2023.

People of color execs reached 33%

U.S. representation

U.S. people of color executives rose from 13% in 2015 to 33% in 2023.

Flex work at 20–25%

Remote work policy

Employee flex work philosophy allows remote work approximately 20–25% annually, based on four tenets.

Paradigm for Parity: support coalition with goal of gender parity in senior leadership by 2030.
ELEVATE Women in Leadership: year‑long development program with executive sponsors, assessments, coaching and cross‑business networking.
Employee Resource Groups support grassroots inclusion initiatives and community engagement.
U.S. people of color professionals increased from 18% in 2015 to 27% in 2023.

Articles

Careers at Carrier

Sustainability at Carrier

Innovations

Role

Description

diagnostics

technical support

fault diagnosis

site support

customer liaison

product expertise

Respond to gateway calls in a quick and professional manner.
Assist field personal with complex problems on light applied equipment.
Perform highly complex diagnostic procedures.
Prepare reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement.
Provides technical support to the field on all light applied equipment.
Diagnose faults and identify solutions for the field teams.
Provide job site support on cases that require advanced troubleshooting.
Maintain frequent contact with key customers which requires a high degree of tact and courtesy.
Ensure that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.
Answer gateway cases to support CCS on light applied equipment.
Communicate technical information to technical/non-technical stakeholders including senior leadership.
Assist the field to deliver quick efficient service to the end users.
Maintain effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate.
Identify product issues and work to identify solutions.
Act as the expert in product knowledge/subject matter.

Requirements

bachelor's

hvac

microsoft office

problem solving

leadership

5+ years

Bachelor’s Degree from a recognized college or university in Mechanical Engineering, Electrical Engineering, Construction Management, or building HVAC.
Exceptional written and verbal communication skills.
5+ years of experience in the HVAC industry
Strong problem solving, planning and management skills.
Ability to read and understand scope of work.
Ability to lead and motivate teams.
Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines.
High School Diploma or GED
1+ years of experience with the Microsoft Office Suite
Clean and valid driver’s license
Field experience and an understanding of the installation and operation of HVAC equipment.

Benefits

Health Care benefits: Medical, Dental, Vision; wellness incentives
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Retirement benefits
Disability: Short-term and long-term disability
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Life Insurance and Accidental Death and Dismemberment
Tuition Assistance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 170 Countries

Global Reach

Carrier operates in over 170 countries worldwide, showcasing its extensive global presence and diverse customer base.

A global leader in high-performance building technologies, with a focus on energy-efficient solutions.
Started as part of United Technologies, Carrier has a long history of innovation in HVAC, refrigeration, and fire safety.
Their product portfolio includes systems for heating, ventilation, air conditioning, refrigeration, and fire detection.
Carrier has contributed to significant projects worldwide, from large commercial buildings to sustainable residential solutions.
With a focus on reducing environmental impact, Carrier integrates cutting-edge technology in its products.
From smart building management systems to integrated refrigeration solutions, Carrier leads in the energy-efficient building sector.

Culture + Values

Respect: Others are treated the way they would like to be treated.
Integrity:onesty、accountability and ethics are prioritized.
Inclusion: Efforts are made to create an environment where everyone feels included, regardless of differences.
Innovation: Constant efforts are made to develop, improve and achieve sustainable growth.
Excellence: Delivering high-quality products and services with urgency and flawless execution.
Passion for Customers: Success is tied to the success of customers.
Play to Win: Aiming to be the best in everything that is done.
Choose Speed: Decisions and actions are taken with a focus on speed.
Achieve Results: Performing effectively with integrity.
Dare to Disrupt: Innovating and seeking sustainable solutions.
Build Best Teams: Developing diverse teams and empowering them to move faster.

Environment + Sustainability

Net-Zero by 2050

Long-Term Emissions Goal

Aims to achieve net-zero greenhouse gas emissions across the entire value chain by 2050.

42% Reduction

Scope 1 and 2 Emissions Target

Seeks to reduce absolute Scope 1 and 2 GHG emissions by 42% by 2030, measured from the 2021 baseline.

$4B Investment

Climate Solutions Funding

Plans to invest over $4 billion by 2030 in intelligent climate and energy solutions.

1 Gigaton Avoided

Customer Emissions Impact

Aims to help customers avoid more than 1 gigaton of GHG emissions by 2030.

Reduce absolute Scope 3 GHG emissions by 25% by 2030 (from 2021 baseline).
Achieve carbon-neutral operations.
Reduce energy intensity by 10% across operations.
Divert more than 95% of operational waste from landfill.
Deploy water stewardship programs globally, prioritizing water-scarce locations.
Road map strategies: electrification & energy efficiency; digitally-enabled energy solutions; low-GWP refrigerants; sustainable materials.
Science-Based Targets Initiative validation of GHG targets aligned to 1.5 °C trajectory.

Inclusion & Diversity

Global diversity rose to 50%

Executive representation

Global executive diversity increased from 27% female and U.S. people of color executives in 2015 to 50% in 2023.

Women execs grew to 32%

Global leadership

Global women executives increased from 20% in 2015 to 32% in 2023.

People of color execs reached 33%

U.S. representation

U.S. people of color executives rose from 13% in 2015 to 33% in 2023.

Flex work at 20–25%

Remote work policy

Employee flex work philosophy allows remote work approximately 20–25% annually, based on four tenets.

Paradigm for Parity: support coalition with goal of gender parity in senior leadership by 2030.
ELEVATE Women in Leadership: year‑long development program with executive sponsors, assessments, coaching and cross‑business networking.
Employee Resource Groups support grassroots inclusion initiatives and community engagement.
U.S. people of color professionals increased from 18% in 2015 to 27% in 2023.

Articles

Careers at Carrier

Sustainability at Carrier

Innovations