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Bellperson / Valet | Durham Marriott City Center
Shaner Hotels
Greeting guests, parking cars, handling luggage and escorting guests to rooms.
2d ago
Junior (1-3 years), Entry-level
Full Time
Durham, NC
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Development
Project Management
Design
Consulting
Technical Services
Sector Specialisms
Hotel Operations
Development & Pro Formas
F&B Concept Development to Operations
Revenue Management
E-commerce
Sales & Marketing
Accounting
Human Relations
Role
What you would be doing
parking monitoring
room delivery
guest assistance
security confidentiality
lobby maintenance
complaint handling
- Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
- Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
- Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
- Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
- Greet arriving guests/visitors; bid farewell to departing guests/visitors.
- Ensure confidentiality of hotel guests and security of guest room access.
- Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
- Relay accurate directions to guests on inquiries of transportation within the local area.
- Handle guest complaints by ensuring guest satisfaction.
- Place guest luggage inside room.
- Identify and explain hotel facilities and features to guests while escorting them to their room.
- Monitor and maintain appearance of lobby areas and luggage holding room.
What you bring
bilingual
communication
flexible schedule
high school
driver's license
guest relations
- Bilingual English/Spanish a plus.
- Ability to provide legible communication and directions.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Must be 21 years or older.
- High school graduate or equivalent, some college preferred.
- Knowledge of local activities and attractions appropriate for clientele.
- Valid driver’s license in the state of hotel’s operations.
- Excellent driving record.
- Previous guest relations and/or training.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1985
Year Established
The company was founded in 1985 and has been actively involved in the hospitality industry ever since.
- Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
- Focuses on hotel ownership, management, and development across the United States.
- Operates a diverse portfolio of hotels, including major global brands and independent properties.
- Known for expertise in transforming underperforming properties into successful operations.
- Business model includes long-term investments with a focus on profitability and asset appreciation.
- Strong presence in the upscale and select-service hotel segments.
- Projects often involve extensive renovations, brand conversions, and strategic expansions.
- Standout in the industry with a hands-on management approach.
- Prides itself on deep industry relationships and ability to adapt to market trends.
- Delivering superior customer service is a top priority.
- Innovation and continuous improvement are central focuses.
- Teamwork, communication, and mutual respect are highly valued.
- A positive and empowering work environment is a key focus.
- Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.
2050 Net Zero Target
Net-Zero Emissions Goal
Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.
- Committed to reducing water and energy consumption across all properties.
- Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
- Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.
- Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
- Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
- Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.
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