Order Fulfilment Coordinator

Description

By sharing our subject knowledge and developing narrative together, we back up all decisions made and successfully implement change, creating a solution to meet the expectations of all stakeholders.

This role will be responsible for all day to day customer order processing, purchasing and aftercare service requests in line with Company processes and customer expectations.

• Accurately process clean orders onto the Sage X3 system within 24 hours
• Raise aftercare requests on Sage X3 and ensure that customers are kept up to date on the progress from start to finish.
• Update HubSpot with order status and supporting documentation.
• Ensure all supplier order acknowledgments are checked thoroughly and update the system to reflect any changes.
• Develop strong relationships with supply chain partners.
• Evaluate supplier performance and report to management on a regular basis.
• Process clean orders onto SageX3 accurately, returning any unclean orders to the relevant Account Manager.
• Chase outstanding suppliers acknowledgements if not received within 48 hours
• Check supplier acknowledgements within 24 hours of receipt and update the system
• In case of identified delays via supply chain, take a proactive approach and raise this with the relevant Account Manager and logistics team, working in conjunction to resolve any issues.
• Raise Aftercare requests on the system within 24 hours
• Keep in-house and supply chain product knowledge up to date.
• Work closely with Logistics and communicate with the customer.
• Place Purchase Orders (PO) according to confirmed customer orders.
• Monitor progress of all POs raised until goods are received as acknowledged and ensure all relevant information is updated within Sage X3.

Requirements

Our combined strengths in design, product specification and end-to-end service delivery make Southerns Broadstock Interiors a comprehensive, big thinking FF&E partner for your organisation.

• Previous experience of Sage would be beneficial but not essential
• Minimum 2 years experience in a similar role
• Proficient in the use of Microsoft packages
• 37.5 hours per week

Benefits

Pay range and compensation package

• Discounts & Cashback at retailors
• Company Life Assurance Scheme
• Salary Exchange Pension Scheme
• £27,000.00 per annum
• Company Sick Pay
• Enhanced Parental Leave Pay
• Cycle to Work Scheme
• 25 days annual leave + 1 life event day per annum (pro-rated if part-time)

Training + Development

Interview process

Visa Sponsorship

Security clearance