Dispatcher I

Description

• Logistics: - Coordinate directly with customers and contracted haulers; Choose best haul solution for each order - Maintain productive and professional relationships with haulers - Utilize, maintain and update hauler directory - Attract new haulers to ensure division has access to the adequate number of trucks - Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution - Identify optimization and backhaul opportunities
• Communicate with Sales, Operations, and contracted haul companies - Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required.
• Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction.
• Systems & Processes (may be responsible for): - Track various scale information and producing reports to provide metrics, identify areas of improvement and trends - Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice - Conduct spot inspections / audits to ensure DOT compliance to minimize risk
• Inventory Management: - Identify substitute products, operating hour adjustments, and service opportunities across site portfolio - Maintain frequent communication with plant and sales team
• Document and record all customer/hauler complaints in the system - Forecast future haul needs (i.e. next 2 weeks) - Process the documentation that accompanies the movement of freight
• Order-Taking & Customer Service: - Customers’ first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution - Ask for additional business from customers and provide leads to sales for potential new opportunities - Enter complete/accurate customer order details into information systems - Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
• Safety: - Personally promote the Core value of Zero Accidents & Incidents to all operations - Activelyengage with customers, haulers and weigh masters to reinforce safe behaviors - Actively participate and assist with annual Transportation Safety Initiatives for haulers

Requirements

• Behavior & Attitude: - Demonstrate a dynamic personality - Display a positive a problem solving attitude

Benefits

• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Holistic Health & Well-being programs
• Medical, Dental, Disability and Life Insurance
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Competitive salary
• Paid Parental Leave (maternity & paternity)
• Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs) for health and dependent care
• Educational Assistance Program

Training + Development

Interview process

Visa Sponsorship

Security clearance