HVAC Regional Support Specialist

Description

• Assist the Regional Sales Managers by providing pre and post-sales support as needed.
• Mentor and support junior technicians team members from lessons learned through training or field service inspections.
• Handle large volume of technical support calls from Contractors, Distributors, Technical Service Advisors (TSA's) (approximately 20-30 calls per day).
• Report quality control issues found during field service inspections and recommend corrective measures.
• Perform on-site start up inspections, field service inspections and commissioning as needed.
• Conduct training through on-line tools, Fujitsu Training Facilities or remote locations, when requested.
• Support distributors and manufacturer’s representative agencies with product information and system application.

Requirements

• Strong knowledge of HVAC refrigeration cycle
• 5+ years' HVAC experience with service, sales and training duties at distributor, manufacturer or contractor level
• Able to read/interpret electrical and electronic blueprints
• Extensive HVAC technical background with ability to understand, teach and troubleshoot the refrigeration cycle (VRF experience a plus)
• Minimum 2 years technical training experience
• High School Diploma or GED
• Solid presentation skills, people skills and dealing with diversity
• Must have valid driver license and/or have reliable means of transportation
• OK with periodic travel within designated region (15%)
• Excellent analytical and problem-solving skills to quickly resolve product or service issues

Benefits

• 401(k) program with company match
• Comprehensive health and dental plan, life, and disability insurance
• Casual Work Environment
• Paid Time Off and Holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance