Data & AI Service Delivery Manager

Description

• Lead multidisciplinary delivery team including data engineers and analysts
• Build strong relationships across the Alliance, client stakeholders, and external partners.
• Lead the delivery of the service required to support the CWA Data & AI Strategy, ensuring alignment with Alliance and client strategic objectives.
• Collaborate with AI and analytics project teams to ensure data readiness for machine learning and advanced analytics.
• Mentor and develop delivery capability within the Alliance’s data and AI space.
• Support the development and operationalisation of AI use cases that deliver measurable business value.
• Promote ethical AI practices, including bias mitigation, transparency, and responsible use.
• Manage risks, dependencies, and resources across internal, client, and third-party teams.
• Hands on project delivery within the CWA IT governance and delivery frameworks.
• Take direction from CWA Project Controls on Reporting and Governance priorities
• Champion data quality, lineage, and stewardship across shared environments.
• Ensure data architecture, pipelines, and governance models support secure, compliant, and scalable operations.
• Manage patterns for both reporting and interface capability
• Take direction from CWA IT & Data for Integration and wider delivery priorities
• Foster a culture of collaboration, innovation, and continuous improvement.
• Facilitate programme boards, steering groups, and cross-functional workshops.
• Oversee the setup and integration of data services across the Alliance node and the client’s data platform.
• Engage Stakeholders to ensure alignment of delivery activities with programme needs.

Requirements

• Knowledge of data privacy regulations (e.g., GDPR) and ethical AI frameworks.
• Familiarity with AI/ML lifecycle and data requirements for model development.
• Strong project and programme management skills
• Strong understanding of data management principles, including governance, architecture, and integration.
• Agile and Waterfall delivery experience and certification (e.g., SAFe, Scrum, APM).
• Experience working with cloud-based data platforms, ideally in federated or shared environments.
• Excellent stakeholder management and communication skills.
• Experience working with client-owned infrastructure and shared data platforms.
• Proven experience of data service delivery management

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance