General Manager of Operations (POD 3)

Description

• Develop and maintain leasing goals and effective lease expiration programs.
• Participate in daily meetings to ensure operational efficiencies and interdepartmental communication.
• Acquire and develop top-talent by providing structure, direction, ongoing feedback, and recognition.
• Implement and monitor resident retention and lease renewal programs and ensure service requests are being followed-up on.
• Monitor and analyze key performance indicators, identifying areas for improvement and implementing corrective actions as necessary.
• Manage on-site team through training, motivation, and development programs.
• Collaborate with the owners to identify community goals and objectives.
• Prepare and convey all operational and financial data to the Managing Director.
• Ensure compliance with all company and regulatory standards and operating procedures.
• Create and manage staffing schedules to ensure they meet community needs.
• Develop and implement sales and marketing plans to maximize the financial potential of the assets.
• Oversee property management and preventative maintenance programs and ensure all safety programs are implemented and followed.
• Lead and motivate the team to achieve operational excellence, while fostering a culture of trust, community, and team member engagement.
• Build and develop excellent relationships and rapport with key business partners, clients, and residents.
• Uphold Mark-Taylor’s commitment to excellence in customer service and company standards, including best practices, policies, and procedures.
• Analyze operational data to identify trends and recommend strategies for improvement, including recommended changes to rent/pricing strategies.
• Maintain product knowledge of Mark-Taylor communities as well as market conditions for competitor communities.
• Develop annual operating budgets/forecast and sales/marketing plans. Maximize net operating income through effective cost control and revenue improvement plans.

Requirements

• Goal orientated, self-starter work ethic.
• Must possess strong attention to detail and sales ability.
• Must possess and model all principles of Mark-Taylor.
• Project Management: Proficiency in managing multiple projects and priorities simultaneously.
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Associates and/or bachelor’s degree preferred.
• Industry-Specific Experience: A minimum of 1 - 3 three years of experience in luxury residential property management as a dual-site manager or above is required
• Proficiency with Microsoft Office Suite.?
• Financial Acumen: Strong understanding of financial management, budgeting, and forecasting.
• Management Experience: 4 - 6 years of progressive experience in managerial roles. This should include at least 1 - 2 years in a senior management position.
• Analytical Skills: Ability to analyze complex data, make informed decisions, and solve problems.
• Real estate license; preferred, if not, must be obtained within 90 days of assuming the role.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with employees, stakeholders, and customers.
• Operational Experience: Proven experience overseeing daily operations, improving processes, and implementing strategic initiatives, typically gained over 3 - 5 years.
• Ability to work a flexible schedule, including evenings and weekends.
• Strategic Thinking: Capability to develop and execute business strategies and plans.
• Knowledgeable about OSHA laws and regulations.
• Computer literate with capability in PMS software, MS Office, and related communication tools

Benefits

• MT Wellness program
• 401k with company match
• Opportunities for career growth
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)
• Paid time off, paid sick time, paid holidays, paid volunteer time
• Employee appreciation events
• Medical, dental, vision benefits, including paid parental leave
• Employee referral program

Training + Development

Interview process

Visa Sponsorship

Security clearance