Shopping Experience Assistant | Retail | IKEA Jebel Ali

Description

• Greet and welcome customers on arrival at Smaland ensuring the Smaland admission policy is explained in a friendly and professional manner.
• Handle routine customer complaints promptly and courteously, ensuring that customers are dealt with in a prompt and courteous manner to guarantee maximum customer satisfaction.
• Use the information from Returns & Exchange desk to detect and act upon or report to the management about a product fault, safety problem, or transportation problem.
• Ensure that company's customers are well attended to by responding to their needs and working efficiently to minimize queues.
• Ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the procedure quick and easy.
• Ensure all system procedures are adhered to as per policy/procedure.
• Make announcements and pages for customers (parents) if there is any issue with the children in the playroom area or general announcements to customers when needed.
• Brief the Duty Manager on complaints that require management assistance.
• Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.
• Prepare daily/weekly/monthly reports of transactions at the Returns & Exchange desk to be used for reconciling with the cash till as well as the accounts for the period of the report, and analyzing trends on sales and profitability and performance of the store.
• Handle returns and exchange issues based on own judgment, experience, and authority given by the management according to which exceptions can be made to retain a customer.
• Book IKEA services (Home Delivery, Assembly, Measurement) and follow up on out-of-stock articles in self-serve.
• Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available for the customers providing bags/trollies as appropriate to facilitate the shopping journey.
• Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Ensure the child’s safety is their main priority while they are in Smaland, providing a safe environment for children within the area.

Requirements

• Minimum of 2 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Fluency in English is required, and proficiency in Arabic is preferred.
• Proactive in addressing customer issues and needs.
• Proven ability to address customer inquiries and resolve issues promptly.
• Ability to work efficiently and accurately in a high-paced retail environment.
• Strong problem-solving abilities.

Benefits

• High school education.

Training + Development

Interview process

Visa Sponsorship

Security clearance