Shopping Experience Assistant | Retail | IKEA Jebel Ali
Al-Futtaim
Diversified family conglomerate from UAE spanning automotive, retail, real estate, finance, health & education
Manage info desk, cash handling, customer service, returns, and child safety.
3 days ago ago
Junior (1-3 years)
Full Time
Dubai, Dubai, United Arab Emirates
Onsite
Company Size
44,000 Employees
Service Specialisms
Retail
Automotive
Financial Services
Real Estate
Construction
Engineering
Design
Property Development
Sector Specialisms
Automotive
Financial Services
Health
Real Estate
Retail
Education
Aftersales & Logistics
Power & Marine
Role
Description
customer greeting
cash handling
returns processing
complaint handling
reporting
safety oversight
Greet and welcome customers on arrival at Smaland ensuring the Smaland admission policy is explained in a friendly and professional manner.
Handle routine customer complaints promptly and courteously, ensuring that customers are dealt with in a prompt and courteous manner to guarantee maximum customer satisfaction.
Use the information from Returns & Exchange desk to detect and act upon or report to the management about a product fault, safety problem, or transportation problem.
Ensure that company's customers are well attended to by responding to their needs and working efficiently to minimize queues.
Ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the procedure quick and easy.
Ensure all system procedures are adhered to as per policy/procedure.
Make announcements and pages for customers (parents) if there is any issue with the children in the playroom area or general announcements to customers when needed.
Brief the Duty Manager on complaints that require management assistance.
Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.
Prepare daily/weekly/monthly reports of transactions at the Returns & Exchange desk to be used for reconciling with the cash till as well as the accounts for the period of the report, and analyzing trends on sales and profitability and performance of the store.
Handle returns and exchange issues based on own judgment, experience, and authority given by the management according to which exceptions can be made to retain a customer.
Book IKEA services (Home Delivery, Assembly, Measurement) and follow up on out-of-stock articles in self-serve.
Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available for the customers providing bags/trollies as appropriate to facilitate the shopping journey.
Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
Compute and record transactions ensuring 100% accuracy for all register transactions.
Ensure the child’s safety is their main priority while they are in Smaland, providing a safe environment for children within the area.
Requirements
2 years
communication
english
arabic
proactive
problem-solving
Minimum of 2 years of experience in a similar role.
Excellent communication and interpersonal skills.
Fluency in English is required, and proficiency in Arabic is preferred.
Proactive in addressing customer issues and needs.
Proven ability to address customer inquiries and resolve issues promptly.
Ability to work efficiently and accurately in a high-paced retail environment.
Strong problem-solving abilities.
Benefits
High school education.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
AED 11.4 bn
Annual Revenue
The company generates billions of dirhams annually, highlighting its significant regional economic impact.
30 Brands
Automotive Portfolio
Showcasing the company's extensive automotive presence across multiple countries in MENA and Asia.
300+ Stores
Retail Network
Highlighting the extensive retail operations that bring global brands to local markets.
Born in the 1930s as a family venture in Dubai, it evolved into a regional powerhouse across 18 countries.
It built a portfolio spanning automotive, retail, real estate, finance, health, and education divisions.
Real estate highlights include Dubai Festival City, mixed-use developments, and logistics hubs.
Financial services include insurance, broking, and consumer financing across the region.
Health segment delivers modern clinics and patient-centric care solutions.
Education arm partners with global institutions, supports Arabic excellence, and collaborates with NASA challenges.
The narrative includes pioneering projects like hydrogen fuel stations and AI-driven retail innovation.
Culture + Values
Customer obsession: We put the customer at the center of everything we do.
Integrity: We act with honesty and integrity in everything we do.
Innovation: We constantly seek new ways to improve and innovate.
Excellence: We are committed to delivering excellence in all our operations.
Sustainability: We are focused on creating a better future for all by delivering sustainable solutions.
Environment + Sustainability
2050
Net Zero Emissions Target
Commitment to achieving net-zero emissions by a specific year, reflecting long-term sustainability goals.
Expanding the portfolio of sustainable products and services across industries.
Improving energy efficiency across operations.
Minimizing waste and promoting recycling in all facilities.
Implementing green building initiatives in all new developments.
Inclusion & Diversity
Gender Diversity: Increased focus on balancing gender representation in leadership roles.
Workplace Inclusion: Initiatives aimed at fostering a more inclusive work environment for all employees.
Employee Resource Groups: Support for various employee-led groups that focus on diverse needs and communities.